Operations Manager for Vehicle Leasing

2 weeks ago


Blue Island, Illinois, United States MTLR Corp. Full time
Job Overview

MTLR Corp., a prominent player in the vehicle leasing sector, is seeking a dedicated Operations Manager to oversee our branch operations. This role is crucial for driving profitability and ensuring seamless service delivery.

The Operations Manager will be responsible for the strategic direction and financial success of the branch. The ideal candidate will manage various operational areas, including Rentals, Parts, Service, and Sales, while ensuring a high level of customer satisfaction and a positive workplace culture.

Key Responsibilities:

  • Oversee daily branch operations to ensure efficiency and effectiveness.
  • Develop and implement strategies to achieve sales objectives and enhance productivity.
  • Maintain optimal inventory levels to support operational needs.
  • Ensure fleet performance aligns with Key Performance Indicators established by corporate.
  • Supervise Service Managers and technical staff to guarantee timely service and repairs.
  • Organize work schedules and delegate tasks to team members.
  • Clearly communicate company policies and procedures to staff.
  • Evaluate sales team performance to ensure targets are met.
  • Manage customer contract renewals and ensure accuracy in pricing and service quotes.
  • Prepare financial reports and manage branch P&L statements.
  • Act as the primary liaison with corporate headquarters, ensuring accurate record-keeping and reporting.
  • Resolve customer and employee issues promptly to maintain satisfaction.
  • Enhance team performance through training, coaching, and motivation.
  • Conduct regular performance reviews to support staff development.
  • Identify improvement opportunities and propose actionable solutions.
  • Facilitate onboarding and training for new employees, setting clear performance goals.
  • Conduct interviews for new hires, assessing qualifications and fit.
  • Share best practices and insights with other branches and corporate.
  • Uphold ethical standards and comply with all relevant regulations.
  • Perform additional duties as required.

Qualifications:

  • Minimum of 5 years in branch management.
  • At least 2 years of experience in the diesel industry.
  • High School diploma or equivalent.
  • Proficient in Microsoft Office Suite.
  • Valid Driver's License is mandatory.
  • Strong leadership and interpersonal skills.
  • Excellent written and verbal communication abilities.
  • Customer-focused with a results-oriented approach.
  • Strong organizational and prioritization skills.

Additional Information:

Job Type: Full-time

Schedule: Standard business hours, with flexibility for weekends as needed.

Compensation: Competitive salary with performance-based bonuses.

Benefits:

  • 401(k) plan
  • Comprehensive health, dental, and vision insurance
  • Life insurance
  • Paid time off for sick leave, vacations, and holidays


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