Customer Service Lead
1 week ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading day-to-day customer service initiatives, and inspiring and motivating associates to provide friendly and professional service.
Key Responsibilities
- Model company core values and lead by example, ensuring a customer-first focus and delivering a consistently great experience to all customers.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a high level of professionalism.
- Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements
- Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
- Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
About Burlington Stores
Burlington Stores, Inc. is a rapidly growing retail company committed to delivering a unique shopping experience to our customers. We offer a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including dental and vision coverage, life insurance, paid time off, and a 401(k) plan.
Our Commitment to Health & Safety
The health and safety of our associates and customers are our top priorities. We have implemented new guidelines and expectations to ensure a safe and healthy work environment.
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