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Customer Service Representative

2 months ago

Circle Pines, Minnesota, United States Aveda Full time

Job Summary:

Aveda is seeking a highly skilled and customer-focused Customer Relations Coordinator to join our team. As a key member of our customer service team, you will be responsible for ensuring customer satisfaction through the implementation and maintenance of daily functions and processes.

Key Responsibilities:

  • Provide exceptional customer service and support to internal and external customers
  • Process orders efficiently and accurately using SAP and Empowered ordering systems
  • Responsible for processing orders, credits, debits, and returns requests while achieving service fundamentals
  • Respond to customer inquiries in a professional and timely manner
  • Provide comprehensive product knowledge and use suggestive selling techniques to drive sales
  • Partner with field teams to achieve mutual goals and objectives

Requirements:

  • Bachelor's degree or equivalent
  • 2 years of customer service experience preferred
  • Excellent customer service and verbal and written communication skills
  • Proficient in software applications, including Xcel, Word, and SAP
  • Self-motivated and able to work in a fast-paced environment

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package