Client Success Specialist I
2 weeks ago
HydroPoint is in search of a dedicated Customer Success Manager I who will play a pivotal role in assisting our clients in utilizing water resources efficiently, contributing positively to environmental sustainability.
As a Customer Success Manager, you will guide clients through their journey, ensuring they derive maximum value from our offerings. Your responsibilities will include:
- Overseeing post-sales interactions for Key Enterprise Accounts, fostering strong relationships and demonstrating in-depth product knowledge.
- Facilitating effective onboarding processes and promoting rapid adoption of HydroPoint's innovative technology.
- Monitoring client usage of HydroPoint technology and analyzing performance metrics to ensure their success.
- Utilizing data insights to provide recommendations that enhance water conservation and operational efficiency, positioning yourself as a trusted advisor.
- Delivering consistent value through regular check-ins, quarterly business reviews, and outcome reporting.
- Managing a designated portfolio of accounts, focusing on renewals and opportunities for expansion.
- Collaborating with internal teams to enhance and document processes that support our clients.
- Working alongside Product Marketing to oversee HydroPoint's Beta program, engaging testers and gathering user feedback.
- Addressing client inquiries and coordinating with internal teams to ensure satisfaction and advocacy for HydroPoint's products and services.
- Maintaining accurate records of all client communications and managing escalations in Salesforce.
- Participating actively in all team meetings.
The ideal candidate will possess:
- A Bachelor's degree and 2-5 years of relevant experience.
- Exceptional interpersonal skills, both written and verbal.
- Strong organizational and time management abilities.
- Proficient presentation skills, capable of engaging with diverse customer levels.
- Experience in customer support roles via phone and email is advantageous.
- Flexibility to work occasional weekends and holidays.
- Familiarity with CRM systems and SaaS technology is a plus.
We seek individuals who demonstrate:
- A collaborative team mindset while being capable of working independently.
- Effective communication skills.
- Strong problem-solving capabilities.
- A customer-centric approach.
HydroPoint stands at the forefront of smart water management solutions, empowering organizations to optimize water usage, reduce operational costs, mitigate risks, and achieve sustainability objectives.
As an EPA WaterSense Partner of the Year, we leverage cutting-edge IoT technology, data analytics, and automation to enhance irrigation, flow management, and leak detection across various applications.
With over 15 years of experience, HydroPoint is committed to conserving our planet's most vital resource. We offer a competitive compensation package, including salary, retirement plans, paid time off, and comprehensive health benefits.
HydroPoint is an Equal Opportunity Employer, dedicated to providing fair employment opportunities to all individuals without discrimination based on various factors, including race, gender, disability, and more.
We participate in the E-Verify program as mandated by law.
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