Client Success Specialist I

2 weeks ago


Petaluma, California, United States Hydropoint Full time
Position Overview


HydroPoint is in search of a dedicated Customer Success Manager I who will play a pivotal role in assisting our clients in utilizing water resources efficiently, contributing positively to environmental sustainability.

Role Responsibilities


As a Customer Success Manager, you will guide clients through their journey, ensuring they derive maximum value from our offerings. Your responsibilities will include:

  • Overseeing post-sales interactions for Key Enterprise Accounts, fostering strong relationships and demonstrating in-depth product knowledge.
  • Facilitating effective onboarding processes and promoting rapid adoption of HydroPoint's innovative technology.
  • Monitoring client usage of HydroPoint technology and analyzing performance metrics to ensure their success.
  • Utilizing data insights to provide recommendations that enhance water conservation and operational efficiency, positioning yourself as a trusted advisor.
  • Delivering consistent value through regular check-ins, quarterly business reviews, and outcome reporting.
  • Managing a designated portfolio of accounts, focusing on renewals and opportunities for expansion.
  • Collaborating with internal teams to enhance and document processes that support our clients.
  • Working alongside Product Marketing to oversee HydroPoint's Beta program, engaging testers and gathering user feedback.
  • Addressing client inquiries and coordinating with internal teams to ensure satisfaction and advocacy for HydroPoint's products and services.
  • Maintaining accurate records of all client communications and managing escalations in Salesforce.
  • Participating actively in all team meetings.
Qualifications


The ideal candidate will possess:

  • A Bachelor's degree and 2-5 years of relevant experience.
  • Exceptional interpersonal skills, both written and verbal.
  • Strong organizational and time management abilities.
  • Proficient presentation skills, capable of engaging with diverse customer levels.
  • Experience in customer support roles via phone and email is advantageous.
  • Flexibility to work occasional weekends and holidays.
  • Familiarity with CRM systems and SaaS technology is a plus.
Desired Attributes


We seek individuals who demonstrate:

  • A collaborative team mindset while being capable of working independently.
  • Effective communication skills.
  • Strong problem-solving capabilities.
  • A customer-centric approach.
About HydroPoint


HydroPoint stands at the forefront of smart water management solutions, empowering organizations to optimize water usage, reduce operational costs, mitigate risks, and achieve sustainability objectives.

As an EPA WaterSense Partner of the Year, we leverage cutting-edge IoT technology, data analytics, and automation to enhance irrigation, flow management, and leak detection across various applications.

With over 15 years of experience, HydroPoint is committed to conserving our planet's most vital resource. We offer a competitive compensation package, including salary, retirement plans, paid time off, and comprehensive health benefits.

HydroPoint is an Equal Opportunity Employer, dedicated to providing fair employment opportunities to all individuals without discrimination based on various factors, including race, gender, disability, and more.

We participate in the E-Verify program as mandated by law.



  • Petaluma, California, United States Terminix Full time

    Benefits Begin Immediately for Full-Time EmployeesAs a proud member of the Rentokil family of companies, we are recognized as the global leader in Pest Management and related services across over 90 countries.We take pride in being a reliable partner to many of the world's top brands, serving both consumer and business clients across various sectors.For more...


  • Petaluma, California, United States Muir Wood Adolescent & Family Services Full time

    Job OverviewAt Muir Wood Adolescent & Family Services, we are dedicated to providing exceptional care for adolescents facing mental health and substance use challenges. Our facilities across California offer a nurturing and structured environment for teens aged 12-17, ensuring they receive the support they need to thrive.The Client Care Specialist plays a...


  • Petaluma, California, United States Solairus Aviation Full time

    Position Overview:This role is dedicated to assisting the Client Services division with various administrative initiatives and process oversight.Key Responsibilities:Organize and oversee scheduled meetings and conference calls.Facilitate internal workflows, both within the team and across departments, including handling salary and bonus requests.Create and...


  • Petaluma, California, United States Solairus Aviation Full time

    Position Overview:This role is pivotal in assisting the Client Services division with a variety of administrative initiatives and operational management.Key Responsibilities:Organize and oversee scheduled meetings and conference calls.Facilitate internal workflows, both within the team and across departments, including handling salary and bonus...


  • Petaluma, California, United States California State Gov Full time

    About the RoleWe are seeking a skilled Utility Service Worker I/II to join our team at the California State Government. As a key member of our team, you will be responsible for performing a variety of duties in the installation, maintenance, repair, and replacement of water, sewer, and stormwater systems.Key ResponsibilitiesPerform installation, maintenance,...


  • Petaluma, California, United States Molly Maid Full time

    Position Overview:As a Customer Care Associate, you play a vital role in our organization, serving as the voice of Molly Maid during support interactions. Your primary responsibility is to manage service inquiries and scheduling, while embodying our core values and treating all customers and colleagues with respect and kindness.Key Responsibilities:- Handle...


  • Petaluma, California, United States PACS Inc Full time

    Job Opportunity: Rehabilitation Specialist at PACS IncAre you dedicated to assisting individuals in restoring their mobility, independence, and overall quality of life? PACS Inc is in search of a committed Rehabilitation Specialist to become a part of our dynamic team.About Us:PACS Inc is a premier healthcare organization focused on providing outstanding...


  • Petaluma, California, United States Aerotek Full time

    Job Title: Product Support TechnicianJob OverviewOur client stands as a prominent figure in the realm of keyless locking mechanisms, focusing on cutting-edge electronic locking solutions. Established in 1981, the organization boasts over four decades of expertise and holds a plethora of patents within the industry. They provide an array of smart locks and...


  • Petaluma, California, United States Aerotek Full time

    Job OverviewWe are seeking a dedicated Production Welding Specialist to contribute to our manufacturing operations.WORK SCHEDULE: Monday to Friday, 7 AM - 4:30 PMSALARY: $20 - $28 per hour, depending on experienceKEY RESPONSIBILITIES:Performing as a full-time Production WelderExecuting repetitive welding tasks on sub-assemblies and assembliesWorking with...


  • Petaluma, California, United States OneStaff Medical Full time

    About the JobWe are seeking a skilled Occupational Therapist to join our team as a Travel Rehabilitation Specialist. As a key member of our team, you will provide high-quality rehabilitative services to clients with mental, physical, emotional, or developmental impairments.Job ResponsibilitiesProvide individualized rehabilitative services to clients, under...

  • Head Custodian I

    6 days ago


    Petaluma, California, United States Petaluma City Schools Full time

    Job Summary:We are seeking a highly skilled and experienced Head Custodian I to join our team at Petaluma City Schools. As a key member of our facilities management team, you will be responsible for ensuring the cleanliness, safety, and maintenance of our school buildings.Key Responsibilities:Oversee the daily operations of the custodial department,...


  • Petaluma, California, United States CriticalControl Full time

    Job SummaryCritical Control is seeking a highly skilled and experienced Water Damage Restoration Specialist to join our team. As a key member of our disaster recovery team, you will be responsible for responding to emergency water damage jobs, providing expert advice and guidance to clients, and working closely with project managers to ensure successful...


  • Petaluma, California, United States Devil Mountain Wholesale Nursery Full time

    ABOUT DEVIL MOUNTAINFrom Seedling to Fully Grown Devil Mountain began as a seedling in Northern California in 1995. What began as a wholesale brokerage of horticulture, the company has since opened its own growing grounds and is flourishing by recently expanding into Southern California. Procuring Our Garden At Devil Mountain, we believe it is our...


  • Petaluma, California, United States Aerotek Full time

    Job Title: Product Support Technician*Job DescriptionOur client is a prominent player in the field of keyless locking mechanisms, focusing on innovative electronic locking solutions. Established in 1981, the organization boasts over four decades of expertise and holds a variety of patents within the industry. They provide an extensive selection of smart...


  • Petaluma, California, United States Stretch Zone - 1116 Full time

    Job Opportunity at Stretch Zone - 1116Job Title: Health and Wellness SpecialistJob Summary:We are seeking a highly motivated and skilled Health and Wellness Specialist to join our team at Stretch Zone - 1116. As a Health and Wellness Specialist, you will be responsible for providing exceptional customer service and delivering effective assisted stretching...


  • Petaluma, California, United States Nelson Connects Full time

    Job OverviewPosition: Customer Support SpecialistLocation: RemoteCompensation: $25-28 per hour plus a comprehensive benefits package.Benefits Include: Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, Paid Time Off, and a generous holiday schedule with pay.Work Schedule: Flexible hours...


  • Petaluma, California, United States Sunrun Full time

    Join Our MissionAt Sunrun, we are committed to reshaping the way we harness energy for our homes and communities. Our focus on diversity, inclusion, and belonging creates a thriving environment for all employees.About the RoleThe Solar Energy Sales Specialist is responsible for generating their own sales leads and conducting in-home presentations on our...


  • Petaluma, California, United States LGC Axolabs Full time

    Job SummaryLGC Axolabs is seeking a highly skilled Therapeutic Production Chemist I/II/III to join our team in Petaluma, US. As a key member of our production team, you will be responsible for performing routine oligonucleotide manufacturing processes in our Therapeutic GMP suite.Key ResponsibilitiesManufacturing Operations: Perform synthesis, cleavage and...


  • Petaluma, California, United States Health Advocates Network-Allied Full time

    Position: Traveling Echocardiography SpecialistCompany: Health Advocates Network-AlliedOverview:Health Advocates Network-Allied is currently seeking a skilled Traveling Echocardiography Specialist for an exciting opportunity. This role involves providing essential echocardiography services in various locations, ensuring high-quality patient...


  • Petaluma, California, United States SMC TECH INC Full time

    Logistics Warehouse SpecialistBecome an integral part of our logistics team at SMC TECH INC as a Logistics Warehouse Specialist, where your contributions will be vital in ensuring the smooth operation and precision of our warehouse activities. We seek a meticulous individual dedicated to operational excellence and collaborative efforts.Core...