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Client Relationship Executive
2 months ago
From Seedling to Fully Grown
Devil Mountain began as a seedling in Northern California in 1995. What began as a wholesale brokerage of horticulture, the company has since opened its own growing grounds and is flourishing by recently expanding into Southern California.
Procuring Our Garden
At Devil Mountain, we believe it is our responsibility to provide excellent service, expert product knowledge, and deliver the highest quality plants. Everything we do is about helping our customers succeed. We are committed to stocking, growing, and sourcing the widest variety of plants to the landscape trade while establishing ourselves as the finest wholesale nursery in the country.
Our Roots
Our employees are our roots. We tend for and produce the highest quality plants, but we also make sure every branch of the company is set up for success. Here at Devil Mountain, we foster a welcoming, rewarding, supportive and positive work environment. We encourage communication at every level and recognize the importance of a healthy work-life balance. We are committed to our employees, and it is our goal to provide career-building skills that will last a lifetime.
Blooming Flowers
Why work for Devil Mountain Wholesale Nursery? In August of 2022, Devil Mountain was certified as a "Great Place to Work" by Over 90% of surveyed employees stated:
- Felt welcomed when hired.
- Proud of their work and are happy to tell others where they work.
- Given all the necessary resources and equipment to do their job successfully.
- Executives fully embody the best characteristics of the company.
401(K) with company matching of 4% once eligible.
HMO and EPO Health plans with Kaiser and Anthem, employer pays portion of premium.
Basic Life Insurance provided by employer.
Dental, Vision and other voluntary insurances offered.
Vacation, Sick and Holiday pay offered.
CLIENT RELATIONSHIP EXECUTIVE
The primary role of a Client Relationship Executive is to deliver exceptional service to our clientele. The successful candidate will leverage plant expertise and meticulous attention to detail to oversee orders from inception to completion, while proactively identifying customer needs and suggesting products or services to guarantee their success. A Client Relationship Executive is accountable for all sales functions and procedures, including providing estimates, addressing inventory availability and specification inquiries, processing orders and payments, scheduling deliveries, and maintaining effective communication with customers throughout the process.
Primary Responsibilities:
• Ensure the utmost professionalism and strive for complete customer satisfaction in all transactions and interactions
• Cultivate strong customer relationships and learn to anticipate their needs
• Provide prompt responses to all customer inquiries, inventory requests, and estimates
• Exhibit and communicate a robust understanding of the nursery's inventory, product performance, product mix, and product objectives
• Offer alternatives and/or recommended solutions for unavailable inventory, as well as suggest products and services that may benefit the customer
• Efficiently manage all orders in a timely manner
• Accurate and timely invoicing of all sales activities
• Demonstrate effective collaboration with all departments including dispatch, purchasing, customer service, etc.
• Assist with specific company directives and tasks, including physical inventories, sales meetings, company marketing activities, and sales leads
• Provide timely feedback to other sales representatives, departments, and management
• Assist in representing Devil Mountain at industry trade events, if needed
• Other duties as assigned
Experience and other requirements:
• Knowledge of plants and nursery products and/or the landscape maintenance industry
• Ability to manage multiple processes simultaneously and collaborate with customers and colleagues
• Ability to accomplish specific sales goals
• Constant attention to detail and excellent problem-solving skills
• Exemplary personal character, professionalism, commitment, and work ethic
• Excellent communication and interpersonal skills
• 2+ years of experience working in a nursery, in the landscape industry, or a related field
• Experience with Microsoft Office Suite, point-of-sale, inventory management software, etc.
• Sales and customer service experience
• Bilingual English and Spanish skills highly preferred
Job Specifications:
This is an "in office" position, no work from home option available. Must be able to remain in a stationary position of either sitting or standing. Extensive typing and 10-key use required. Gross grasping and use of hands and fingers required. Will frequently work in both office and nursery yard and will experience outdoor weather conditions and uneven ground surfaces. Lifting requirement of up to 20 lbs., 20% of the time.
