Customer Service Representative

2 weeks ago


Aspen, Colorado, United States Marriott International, Inc Full time
Job Summary

We are seeking a highly skilled and detail-oriented individual to join our team as a Dispatcher. As a key member of our operations team, you will be responsible for ensuring the smooth flow of guest services and resolving any issues that may arise.

Key Responsibilities
  • Review and document shift logs and daily memo books to ensure accurate and timely information.
  • Receive, record, and relay messages to guests and staff in a clear and concise manner.
  • Dispatch bell staff and valet staff as needed to ensure prompt and efficient service.
  • Communicate parking procedures to guests and visitors, maintaining the security and cleanliness of parking areas.
  • Monitor and report any safety hazards, unauthorized personnel, or potential security problems to management.
  • Answer and process guest calls, requests, and concerns in a professional and courteous manner.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Requirements
  • High school diploma or equivalent required.
  • No related work experience necessary, but a strong desire to learn and grow in a dynamic environment.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
What We Offer

We offer a competitive hourly rate of $25.00, as well as a comprehensive benefits package, including health care, flexible spending accounts, and 401(k) plan. We are an equal opportunity employer and welcome applications from diverse candidates.



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