Customer Service Lead

2 weeks ago


Aspen, Colorado, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Lead to join our team at FedEx Office. As a key member of our store team, you will be responsible for delivering exceptional customer experiences, managing store operations, and driving sales growth.

Key Responsibilities
  • Customer Service: Provide friendly, polite, and expert service to all customers, ensuring their needs are met and exceeded.
  • Store Operations: Manage production flow, take customer orders, and coordinate store activities to ensure efficient and effective operations.
  • Sales and Growth: Perform consultative selling, recommend FedEx Office products and services, and track and log all production jobs to drive sales growth.
  • Leadership: Provide leadership to team members on an assigned shift, assist in training, and ensure quality during and after production processes.
Requirements
  • Education: High school diploma or equivalent education.
  • Experience: 2+ years of specialized experience in customer service, retail operations, or a related field.
  • Skills: Excellent verbal and written communication skills, ability to work in a fast-paced environment, and strong leadership skills.
What We Offer

We offer a competitive hourly rate of $24.95, a comprehensive benefits package, and opportunities for professional growth and development.

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, or association with a person on the basis of one or more of the foregoing.



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