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Customer Service Representative

2 months ago

Nashville, Tennessee, United States Workwear Outfitters Full time
About the Role

Workwear Outfitters is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Utilize standardized processes to gather and confirm customer information
  • May respond to customer inquiries or promote products
  • May refer inquiries to more senior representatives or published material
Requirements
  • High school diploma or equivalent education; Associate's degree preferred
  • Minimum of one year of related experience strongly preferred
  • Able to attend the majority of training, without having to take multiple days off, or leaving for an extended period of time
  • Must pass a Business Communications, Microsoft Excel, and Contact Center Scenario assessment- to be taken online
What We Offer

As a Customer Service Representative at Workwear Outfitters, you will have the opportunity to work in a dynamic and supportive environment. You will be part of a team that is dedicated to providing exceptional customer service and supporting the achievement of company goals.

Our company offers a range of benefits, including medical, vision, and dental coverage, as well as a 401K plan and tuition reimbursement. We are committed to supporting the growth and development of our employees and offer opportunities for advancement and professional development.