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Executive Housekeeping Manager
2 months ago
The Executive Housekeeper will oversee the Housekeeping Department, ensuring exceptional cleanliness, guest satisfaction, and service quality throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage, and work areas.
Key Responsibilities:- Supervise housekeeping and laundry staff, including hiring, terminating, performance evaluations, training, and development.
- Collaborate with the General Manager to develop the department's annual budget and monitor performance against plan.
- Establish and maintain cost control systems for staffing, inventories, linen, terry, OS&E, and cleaning supplies.
- Enforce policies and procedures to ensure quality services and guest relations.
- Schedule staff according to labor standards and forecasted business levels.
- Prepare daily assignment sheets for all housekeeping and laundry associates.
- Maintain cleanliness quality based on hotel objectives.
- Monitor and maintain the level of cleanliness in event areas, storage areas, restrooms, public areas, and offices.
- Compile and report accurate status of the house to the front desk department.
- Work with the Security Office to enforce standard procedures for the acceptance, security, and return of guest lost and found items.
- Maintain standard procedures for the security of rented and leased equipment.
- Maintain productivity and labor cost goals.
- Work with finance to conduct formal inventories of linen, supplies, and equipment as required.
- Order and receive supplies to maintain adequate inventory levels.
- Check all vacant rooms and spaces, public spaces, storage areas, and rest areas each day.
- Maintain departmental key control.
- Maintain a deep cleaning program.
- Act as Manager on Duty as required.
- Conduct monthly department meetings.
- Attend weekly staff meetings.
- Complete projects as determined by the General Manager.
- Read and interpret business records and statistical reports.
- Use mathematical skills to interpret financial information and prepare budgets.
- Analyze and interpret established policies.
- Understand government regulations covering business operations.
- Make business decisions based on production reports and similar facts, as well as personal experience and opinions.
- See differences in widths and lengths of lines, such as those on graphs.
- Deal with the general public, customers, associates, union, and government officials with tact and courtesy.
- Plan and organize the work of others.
- Change activity frequently and cope with interruptions.
- Speak and write clearly.
- Accept full responsibility for managing and activities.
- Be available for work evenings, weekends, and holidays.
Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, and seeing.
Environmental Conditions:Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered inside if the worker spends approximately 75% or more of the time inside.
Math Skills:Requires mathematical development sufficient to be able to: Deal with systems of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio, and proportion.
Language Skills:Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.
Relationships to Data, People, and Things:Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events.
People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants.
Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects, or materials.
Specific Vocational Preparation:Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associate's or Bachelor's degree or higher education is preferred.
