Housekeeping Shift Manager
7 days ago
Job Title: Housekeeping Shift Manager
About the Role:
The Housekeeping Shift Manager will assist the Housekeeping Manager in implementing and organizing the overall operation of the hotel housekeeping department, ensuring the highest degree of quality guest care is always maintained.
Key Responsibilities:
- Review housekeeping work to ensure productivity is efficient through periodic review of facility cleanliness to ensure optimal quality and customer service levels are met.
- Monitor guest room attendants in the proper placement of guest amenities in rooms.
- Assist in staffing, scheduling, training, and developing guest room attendants, housekeeping heavy porters, and all hourly housekeeping staff.
- Work to ensure the safety of team members in handling and storage of all chemicals used in the performance of their task.
- Continually check to ensure team members have all the necessary supplies, equipment, and tools to execute their task.
- Accountable for ensuring that the necessary equipment, machinery, guestroom supplies, and linen are readily available to enable the Department to function efficiently.
- Fully utilize and monitor all operating systems to ensure proper accountability of all employees, supplies, and procedures.
- Coordinate efforts with other Departments to ensure guestroom, public areas, and storage areas remain fully functional.
- Properly handle guest or maintenance requests and repeatedly follow up to guarantee these things are completed to Ocean Casino Resort standards.
Essential Functions:
- Exposure to casino-related environmental factors, including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a fast-paced environment.
- Must be able to stand for an entire shift and be able to move throughout the hotel areas.
- Must be able to work holidays, weekends, and flexible shift hours.
- Must be able to lift/push/pull up to 50 lbs.
Requirements:
- Strong supervisory skills.
- High school diploma or equivalent GED preferred.
- Minimum of five years' hospitality experience.
Benefits:
- Free meal on shift.
- Training & Development.
- Health Care Plan (Medical, Dental & Vision).
- Retirement Plan (401k).
- Life Insurance (Basic, Voluntary & AD&D).
- Paid Time Off.
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