Guest Relations Specialist

2 weeks ago

Tampa, Florida, United States SeaWorld Parks & Entertainment Full time

At SeaWorld Parks & Entertainment, we create thrilling experiences and lasting memories for our guests. As a vital member of our organization, you will significantly contribute to the joy and excitement of visitors from around the globe. If you are committed, reliable, and passionate about delivering outstanding customer service, this is the ideal opportunity for you.

Key Responsibilities:

  • Collaborate within a team environment while maintaining professionalism in all interactions.
  • Support the Guest Correspondence Supervisor with various initiatives and projects.
  • Act as a representative for the organization in digital spaces, engaging with audiences and addressing inquiries that align with company goals.
  • Oversee and refresh multiple social media platforms for accuracy and content, responding to guest questions in real-time and coordinating park communications.
  • Proactively address negative guest feedback by engaging with social media followers and providing effective resolutions.
  • Establish processes to capture positive online reviews from satisfied guests.
  • Communicate with guests regarding their experiences through various channels including email, phone, and in-person discussions.
  • Update and maintain ride wait times on the park's mobile application.
  • Assist with the development and management of new web and mobile platforms as needed.
  • Collaborate with Operations staff on digital strategies and address any issues that arise.
  • Maintain records of guest interactions and provide insights to senior management.
  • Monitor weather conditions and relay updates to all departments, ensuring accurate logs are kept.
  • Work during park operating hours, including special events and seasonal schedules.
  • Perform additional duties as assigned.
Qualifications:
  • Must be at least 18 years of age.
  • High School diploma or GED required.
  • Minimum of 6 months of relevant experience preferred.
  • Exceptional communication and negotiation skills, with the ability to tailor messages to diverse audiences.
  • Proficient in Microsoft Office Suite.
  • Strong guest relations abilities.
  • Professional demeanor and appearance.
  • Technical aptitude with a willingness to learn various content management systems.
  • Analytical skills to troubleshoot guest account issues and technical problems.
  • Enthusiastic team player capable of thriving in a fast-paced environment.
  • Ability to manage multiple projects effectively.
  • Valid Driver's License preferred.
  • Availability to work up to 28 hours per week, including weekends and holidays.
  • Willingness to adapt to other operational roles as needed.
Physical Requirements:
  • Ability to lift, carry, push, and pull up to 50 pounds occasionally.
  • Capability to sit for extended periods.
  • Occasional bending, kneeling, squatting, and reaching overhead required.
  • Frequent use of hands for tasks such as typing and writing.
  • Ability to work in various weather conditions, including extreme heat, with considerable walking between indoor and outdoor areas.
Compensation: $12.50 per hour

Benefits: Employees will enjoy a dynamic work environment, along with:
  • Complimentary park admission.
  • Discounts on tickets and passes for friends and family.
  • Discounts on food and merchandise within the park.
  • Scholarship opportunities.
  • Exclusive employee events and giveaways.
Equal Opportunity Employer:

SeaWorld Parks & Entertainment is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, or veteran status.

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