Customer Service Manager Trainee

7 days ago


Taunton, Massachusetts, United States Hannaford Supermarkets Full time
Job Summary

We are seeking a highly motivated and experienced Retail Operations Manager to join our team at Hannaford Supermarkets. As a key member of our management team, you will be responsible for managing retail operations for assigned departments, making decisions that impact store associates, merchandise quality, and customer service.

Key Responsibilities
  • Foster a positive and inclusive work environment to retain associates and customers.
  • Ensure all quality standards are met and maintained.
  • Manage department operations in accordance with established standard practices.
  • Supervise the performance of all duties and responsibilities of assigned department associates.
  • Role model outstanding customer service and lead by example.
  • Use good judgment in delegation, assignment, and follow-up to ensure efficient department performance.
  • Ensure accurate records of production, shrink, sales, and inventory are maintained.
  • Meet physical requirements of the position, with or without reasonable accommodations.
Requirements
  • Department Manager or equivalent experience required.
  • College degree or equivalent preferred.
  • Accreditation by the National Registry of Food Safety Professionals or similar accrediting organization as a Certified Food Safety Manager is required.
  • Excellent interpersonal, customer service, and communication skills.
  • Strong understanding of store operations and total store merchandising techniques.
  • Ability to use computers and other communication systems required to perform job functions.
Preferred Requirements
  • Assist in attaining financial objectives, including sales, payroll percent, gross margin, shrink, and MPP net percent effectiveness.
  • Ensure all company policies and procedures are followed.
  • Foster a sales-driven, consumer-focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
  • Treat all associates with fairness, dignity, and respect.
  • Ensure the maintenance of the store's appearance and presentation and ensure quality conditions of all products.
Physical Requirements
  • Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally.
  • Push/pull up to 40 lbs. regularly.
  • Meet established volume and fixed activity standards.
Equal Opportunity Employer

Hannaford Supermarkets provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity, and gender expression, disability, or any other characteristic protected by law.


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