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Customer Engagement Associate

2 months ago

Taunton, Massachusetts, United States Whittenton Hardware Full time
Job Overview

At Whittenton Hardware, we are looking for dedicated individuals to join our team as Cashiers and Sales Associates. This role is vital in delivering exceptional customer service and ensuring a pleasant shopping experience for our customers.

Benefits:
  • Locally owned and operated business
  • Opportunities for career advancement
  • Employee discounts available

Ideal Candidate:
  • You have a passion for serving others and believe in treating customers as you would like to be treated.
  • You enjoy interacting with customers and assisting them with their needs.
  • You are eager to learn and develop new skills.
Position Summary:
As a Cashier/Sales Associate, you will be responsible for managing the checkout process and addressing customer inquiries. Your role is crucial in providing a positive first impression and ensuring a smooth customer service experience.
Key Responsibilities:
  • Maintain a clean and organized checkout area to create an inviting atmosphere for customers.
  • Greet all customers warmly upon their arrival.
  • Assist customers by answering basic questions regarding products and their locations within the store.
  • Handle phone inquiries promptly and direct calls to the appropriate departments.
  • Ensure an efficient checkout process to facilitate a seamless customer experience.
  • Understand and adhere to store policies, including those related to returns, refunds, and payments.
  • Be vigilant in identifying potential theft and respond according to store protocols.
  • Operate point-of-sale systems accurately, processing various types of transactions.
  • Keep the checkout area stocked and tidy, including cleaning as necessary.
  • Follow proper procedures for cash handling and closing the cash register.
  • Assist other store staff with various tasks as required.
  • Participate in staff meetings and training sessions.
  • Comply with all safety standards and store policies.
  • Restock merchandise as needed.
  • Provide key cutting and paint mixing services for customers.
  • Assist with propane sales as required.
Qualifications:
  • Exceptional customer service skills and a professional demeanor.
  • A collaborative team player willing to assist wherever needed.
  • Strong mathematical skills and familiarity with cash registers.
  • A general understanding of store merchandise with a desire to learn more.
  • Self-motivated with the ability to stay productive throughout the day.
  • Flexible availability, including weekends and holidays.
  • Highly organized with the ability to manage multiple tasks effectively.
  • Strong communication skills to interact with customers and team members.
  • Able to lift and handle products of varying weights.
  • Proficient in operating the store's point-of-sale system.

Goals:
  • Continuously expand knowledge of all store departments.
  • Become a versatile team member capable of assisting in various areas.
  • Enhance overall sales by promoting the store's loyalty program and additional sales opportunities.