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Retail Cashier and Customer Service Representative

2 months ago

Taunton, Massachusetts, United States Whittenton Hardware Full time
Job Overview

As a vital member of our team at Whittenton Hardware, you will play a key role in delivering exceptional customer service while managing the checkout process. Your primary responsibility will be to ensure a welcoming atmosphere for our customers, making their shopping experience enjoyable and efficient.

Benefits:
  • Locally owned and operated business
  • Opportunities for career growth
  • Employee discounts available

Ideal Candidate:
  • Passionate about providing excellent service
  • Enjoys interacting with customers
  • Eager to learn and develop new skills
Key Responsibilities:
  • Maintain a clean and organized checkout area to create an inviting environment.
  • Greet all customers warmly upon their arrival.
  • Assist customers with inquiries regarding product locations and features.
  • Handle phone calls promptly and direct inquiries to the appropriate departments.
  • Ensure a seamless checkout experience by managing the flow of customers efficiently.
  • Familiarize yourself with store policies, including returns and refunds.
  • Be vigilant in identifying potential theft and respond according to store protocols.
  • Operate point-of-sale systems accurately, processing various forms of payment.
  • Keep the checkout area stocked and tidy, including cleaning tasks as necessary.
  • Follow proper procedures for cash handling and register operations.
  • Support team members with additional tasks as required.
  • Participate in staff meetings and training sessions.
  • Adhere to safety standards and store policies.
  • Assist with restocking shelves as needed.
  • Provide key cutting and paint mixing services for customers.
  • Support customers with propane purchases.
Qualifications:
  • Exceptional customer service skills and a positive demeanor.
  • Team-oriented with a readiness to assist wherever necessary.
  • Strong mathematical skills and experience with cash registers.
  • Basic knowledge of store merchandise with a desire to learn more.
  • Self-motivated and able to manage tasks throughout the day.
  • Flexible availability, including weekends and holidays.
  • Highly organized with the ability to multitask effectively.
  • Strong communication skills with customers and colleagues.
  • Able to lift and handle various products as needed.
  • Proficient in operating the store's point-of-sale system.

Goals:
  • Continuously enhance knowledge of all store departments.
  • Become a versatile team member, assisting in various areas as needed.
  • Promote the store's loyalty program and drive additional sales.