Functional Analyst III Position at Boston University

14 hours ago


Boston, Massachusetts, United States Boston University Full time

Boston University Information Services & Technology is seeking a skilled Functional Analyst III to support the Applications team.

The ideal candidate will have experience in acquiring and analyzing business/functional requirements, design & technical specification management, creating journey maps, prototyping, process design (including scenario design, flow mapping) to support goals and growth at Boston University's Development and Alumni Engagement office.

Responsibilities include working with multiple enterprise CRM systems (Blackbaud CRM, Salesforce CRM) as well as other smaller peripheral systems to achieve their goals.

The successful candidate will also attend and conduct discovery sessions with internal clients and take on light Project Management duties for small operational projects.

Key responsibilities include authoring, editing, and maintaining a variety of documents including business and functional requirements, agile stories and user acceptance criteria, training materials, knowledge articles and standard operating procedures.

Requirements include a Bachelors or Masters Degree in Computer Science, Information Systems, Business or other related field; or equivalent work experience.

Preferred qualifications include ~5-7 years of work experience as a business or functional analyst with demonstrated knowledge in multiple information systems software implementations.

Higher Ed information system process implementation experience is desirable.

Experience with Salesforce cloud products is required, with Education Cloud experience highly desirable.

Understanding of project management concepts and frameworks such as Agile, Prince 2, Scrum is also required.

The ideal candidate will have experience working on multiple projects/issues of medium to high complexity at the same time.

They will also have demonstrated knowledge of working on projects from across multiple functional areas and business segments.

Boston University offers a competitive benefits package including generous PTO and leave policy, paid intersession break, and 13 paid holidays.

The University also offers a university-funded retirement plan with full vesting after 2 years of eligible service.

IS&T invests in our staff and their personal and professional growth.

We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers.

Boston University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status.



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