Business Analyst III, Information Systems
2 days ago
Boston University Information Services & Technology is seeking an experienced Business Analyst to join the Applications team as a Functional Analyst III.
The successful candidate will be responsible for acquiring and analyzing business/functional requirements, design & technical specification management, creating journey maps, prototyping, process design (including scenario design, flow mapping) to support goals and growth at Boston University's Development and Alumni Engagement office.
Key Responsibilities:
- Acquiring and analyzing business/functional requirements
- Design & technical specification management
- Creating journey maps, prototyping, process design
- Working with multiple enterprise CRM systems (Blackbaud CRM, Salesforce CRM)
- Attending and conducting discovery sessions with internal clients
- Light Project Management duties for small operational projects
- Troubleshooting and solving complex problems
- Authoring, editing, and maintaining various documents
Requirements:
- Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field
- 5-7 years of work experience as a Business or Functional Analyst
- Demonstrated knowledge in multiple information systems software implementations
- Higher Ed information system process implementation experience desirable
- Experience with Salesforce cloud products required, Education Cloud experience highly desirable
- Experience with business process and information systems modeling techniques
- Understanding of project management concepts and frameworks
- Ability to work on multiple projects/issues of medium to high complexity
- Effective oral and written communication skills
Boston University offers an excellent benefits package, including time off, retirement plan, tuition assistance program, and more.
We promote staff learning and development, including lunch and learn sessions, online courses, and opportunities to engage with peers.
Our Fun Advisory Board (FAB) arranges events throughout the year, including a night at Lucky Strikes Boston, karaoke night, BU hockey game, and more.
If you require a reasonable accommodation, please contact the Equal Opportunity Office.
We are an equal opportunity employer and welcome applications from diverse candidates.
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