Customer Experience Associate

4 weeks ago


Ashland, Virginia, United States Architectural Surfaces Group Full time
About Us

Architectural Surfaces Group has been a leading provider of natural stone and tile solutions for over two decades. With a strong presence in the United States and a global network of suppliers, we offer a diverse range of products and services to meet the needs of our customers.

We are committed to delivering exceptional customer experiences and building long-term relationships with our clients. Our team of experts is dedicated to providing personalized service, expert knowledge, and timely solutions to ensure our customers' projects are completed on time and within budget.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, building relationships with our clients, and ensuring their needs are met throughout the sales process.

Key Responsibilities

  • Develop and maintain strong relationships with our customers to ensure their satisfaction and loyalty.
  • Provide personalized service and expert knowledge to our customers, including product recommendations and sales support.
  • Work closely with our sales team to ensure seamless communication and coordination with our customers.
  • Assist with sales and marketing efforts to promote our products and services.
  • Perform administrative tasks, such as data entry and record-keeping, to support the sales process.

Requirements

  • High school diploma or equivalent required; associate's degree or industry experience preferred.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Basic computer skills and business telephone etiquette.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Self-motivated and organized, with a strong attention to detail and ability to meet deadlines.

Work Environment

Our office is a dynamic and collaborative environment, with a team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Architectural Surfaces Group is an equal opportunity employer and participates in E-Verify.


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