Customer Service Representative

3 weeks ago


Ashland, Virginia, United States FAS MART Full time
Customer Service Representative

At FAS MART, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our store, providing exceptional customer service and ensuring a positive shopping experience for our customers.

Responsibilities:

  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
  • Keep the sales floor stocked and organized, ensuring a clean and welcoming environment for customers.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
  • Upsell and suggest products to customers, enhancing their shopping experience and contributing to sales goals.
  • Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
  • Collaborate with colleagues to ensure smooth operations and provide support when needed.

Requirements:

  • Age 18 or older (21 in some states)
  • Availability to work weekends and holidays
  • Ability to read, write, speak, and understand English effectively
  • Basic math skills, including addition, subtraction, division, and multiplication
  • Physical ability to frequently lift 10 lbs and occasionally lift up to 50 lbs
  • Pass a pre-employment drug screen and background check


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