Customer Relationship Specialist

3 weeks ago


Ashland, Virginia, United States Chris Vomund - State Farm Agent Full time
Customer Relationship Specialist

As a Customer Relationship Specialist for Chris Vomund - State Farm Agent, you will play a vital role in our daily business operations and customers' success. You will grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You will improve the lives of our customers by proactively marketing relevant products and services.

Key Responsibilities:
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
  • Promote successful and long-lasting customer relations.
Requirements:
  • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
  • Experiencing managing client relationships preferred
  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • Dedicated to customer service
  • Able to anticipate customer needs
  • Able to effectively relate to a customer
Benefits:
  • Paid time off (holidays and personal/sick days)
  • Salary plus commission/bonus
  • 401(k) with 5% company match
  • Growth potential/opportunities for advancement within my agency


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