Customer Experience Liaison
4 days ago
At ReSound, we are dedicated to transforming lives through the power of sound. Our team is passionate about empowering individuals with hearing loss to hear more, do more, and be more than they ever thought possible.
Salary and Benefits
The target hourly rate for this position can range from $18.00 - $20.00, depending on location, skill set, and level of experience. As a leading medical device manufacturer, we offer a competitive benefits package, including health insurance, a 401(k) plan, paid time off, and paid holidays.
Job Description
We are seeking a highly skilled Consumer Relations Specialist to support a positive consumer experience with GN ReSound. The successful candidate will field consumer inquiries via multiple channels, respond with professionalism, and utilize the appropriate information and referrals to hearing care professionals. Key responsibilities include handling consumer inquiries, directing consumers to Hearing Care Professionals as necessary, researching inquiries by consumers regarding history of hearing aids, accessories, and parts, performing outbound calls, providing referrals for Hearing Care Professionals using company systems, collaborating with local customer-facing departments to resolve consumer issues, documenting all consumer interactions in systems designated by the company, and completing assigned projects.
Required Skills and Qualifications
To be successful in this role, you will require excellent communication skills, both verbal and written, strong interpersonal/soft skills, excellent organizational skills with attention to detail and timely follow-through, proficiency with Microsoft Office applications, and the ability to learn new systems quickly. A high school diploma or equivalent is required, and 1-2 years of proven customer service experience is preferred. Experience in effective de-escalation and call management in diverse situations, adaptability, and knowledge of Saleforce.com are also desirable.
Benefits
In addition to a competitive salary and benefits package, we offer opportunities for professional development, flexible working arrangements, and a supportive work environment.
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