Customer Experience Manager

3 weeks ago


Minneapolis, Minnesota, United States Motion & Control Enterprises Full time
Job Description

 

  • This role is a critical internal business partner that ensures team members can provide a seamless customer experience across all stages and touchpoints in a customer's technical and engineering journey.

We are seeking an experienced Customer Experience Manager to join our Inside Sales Support team. As a Technical Lead, you will be responsible for being the technical liaison and advisor that supports all customer experience team members ensuring they are delivering not only the best technical solutions to our customers, but the right solutions.

The ideal candidate will have 3-5 years of Customer Experience or Inside Sales experience, with a strong customer orientation skill set that has required direct communication with customers through challenging and highly engineered/technical solutions.

You will work cross-functionally to provide technical guidance to MCE outside sales team members and provide the resource guidance to ensure we are delivering the right solutions to our customers.

$65,000 - $85,000 per year

We offer a comprehensive total rewards package, including competitive compensation, career advancement opportunities, medical, dental, and vision coverage, company paid life and AD&D coverage, short- and long-term disability coverage, and voluntary benefit products.

Additionally, we offer a generous 401(k) retirement savings plan with a company match, tuition reimbursement, employee assistance program (EAP), parental leave, and a dynamic work environment.



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