Client Success Specialist, US

1 month ago

Texas, United States Mouseflow Full time

Are you a relationship-driven, customer-oriented professional with a strong technical background? If so, you might be the perfect fit for our expanding global environment at Mouseflow. We are looking for a Customer Success Manager (CSM) to enhance our dedicated Customer Success team.

Position Overview

As a CSM, you will be the primary point of contact for our enterprise clients and certified agency partners. Your responsibilities will include training and onboarding new clients, as well as conducting regular check-ins and business review meetings with existing customers.

CSMs possess a comprehensive understanding of customer requirements and strive to cultivate positive experiences that promote satisfaction and loyalty. Collaborating with other customer-facing teams, CSMs at Mouseflow prioritize Retention, Expansion, and Advocacy.

In this role, you will be regarded as a trusted advisor and a product expert, with the ultimate goal of ensuring the health and retention of your customer portfolio. Your insights will play a crucial role in the ongoing improvement of our services. This is a full-time position reporting to the Director of Customer Success & Support.

Key Responsibilities

  • Work hours: This role requires availability from 8am to 4pm Eastern Standard Time to accommodate customers and partners across US and EU time zones.
  • Oversee the onboarding process and training for new enterprise clients, including live video meetings and asynchronous project management.
  • Gain a thorough understanding of the customer journey, prioritizing their needs and contributing to the evolution of our services.
  • Develop expertise in Mouseflow's technology to establish best practices for customer success.
  • Manage a portfolio of clients, fostering relationships with various stakeholders while collaborating with existing teams to enhance adoption and retention.
  • Maintain awareness of customer risks and opportunities.
  • Act as an advocate for our clients internally, partnering with cross-functional teams to ensure successful implementation, adoption, expansion, and renewals.
  • Collaborate with the Partner sales team to create training programs for partners and facilitate onboarding.
  • Provide strategic guidance and innovative solutions to ensure the success of clients and partners.
  • Continuously take ownership of processes and suggest improvements for the Customer Success team.
  • Support team members when they encounter challenges.
  • Foster a positive work environment and maintain a healthy work-life balance.

Qualifications

  • Education: A bachelor's degree or equivalent experience in a relevant field.
  • Experience: A minimum of 2 years in a customer success or account management position.
  • Customer-facing experience in a SaaS environment is essential.
  • Communication: Exceptional verbal and written communication skills in English; proficiency in Spanish is a plus.
  • Interpersonal Skills: Strong people skills, enabling you to engage with clients in a friendly and comprehensible manner.
  • Project Management: Highly organized with the ability to manage multiple projects simultaneously.
  • Technical Skills: Intermediate knowledge of HTML, CSS, JavaScript, tag-management software (like GTM), and other web technologies. While not a developer, familiarity with these tools is necessary.
  • Resourcefulness: A proactive problem-solver who enjoys independent challenges.
  • Team Player: A humble individual who prioritizes team success.
  • Positive Attitude: A light-hearted approach to work, contributing to a vibrant company culture.
  • Adaptability: An appreciation for change, recognizing its role in a growing organization.

What We Offer

  • Remote work flexibility, with the option to work from our Austin, Texas office.
  • A culture that emphasizes work-life balance.
  • Competitive compensation.
  • A casual, enjoyable, and international company culture.
  • Opportunities for career advancement in a rapidly growing company.
  • A flat organizational structure with open communication and a culture that values every voice.

About Mouseflow

Founded in Copenhagen, Denmark in 2010, Mouseflow has grown to include offices in multiple locations and a global workforce. Recognized for its rapid growth and innovation, Mouseflow is a leading SaaS web analytics company, helping over 210,000 websites worldwide enhance their user experience and optimize conversions.

  • Client Success Specialist, US

    1 month ago

    Texas, United States Mouseflow Full time

    Are you a customer-centric, technically adept professional? If you thrive in a dynamic, global setting, Mouseflow is looking for a Customer Success Manager (CSM) to enhance our expanding Customer Success team.Role OverviewAs a CSM, you will be the primary point of contact for our enterprise clients and certified agency partners. Your responsibilities will...

  • Client Success Specialist, US

    4 weeks ago

    Texas, United States Mouseflow Full time

    Are you a customer-centric professional with a knack for technology? If so, Mouseflow is looking for a dedicated Customer Success Manager (CSM) to enhance our expanding Customer Success team.Role OverviewAs a CSM, you will be the primary point of contact for our enterprise clients and certified agency partners. Your responsibilities will include onboarding...

  • Client Success Specialist, US

    1 month ago

    Texas, United States Mouseflow Full time

    Are you a relationship-driven, customer-oriented professional with a strong technical background? If you thrive in a dynamic, global environment, Mouseflow is looking for a Customer Success Manager (CSM) to enhance our expanding Customer Success team.Role OverviewAs a CSM, you will be the primary point of contact for our enterprise clients and certified...

  • Client Success Specialist, US

    1 month ago

    Texas, United States Mouseflow Full time

    Are you a customer-centric professional with a strong technical background? If you thrive in a dynamic, global environment, this opportunity might be for you. Mouseflow is looking for a Customer Success Manager (CSM) to enhance our dedicated Customer Success team.Position OverviewAs a CSM, you will play a pivotal role in delivering exceptional service to our...

  • Client Success Specialist, US

    1 month ago

    Texas, United States Mouseflow Full time

    Are you a customer-centric, technically adept professional? In a rapidly expanding global landscape, Mouseflow is in search of a Customer Success Manager (CSM) to enhance our dynamic Customer Success team.The RoleAs a pivotal member of our team, you will deliver exceptional service to our enterprise clientele and certified agency partners. Your...

  • Customer Success Specialist

    2 days ago

    Texas, United States Zi-Find Full time

    Customer Success SpecialistWe are a dynamic real estate company focused on helping clients acquire properties for subleasing through our innovative process. Our team operates remotely, and we are currently looking for a dedicated Customer Success Specialist to join us and help onboard new clients while facilitating the smooth distribution of properties found...

  • Client Engagement Specialist

    3 weeks ago

    Texas, United States BostonGene Full time

    Job SummaryThe Client Services Specialist plays a pivotal role in maintaining seamless communication between BostonGene and its clients, ensuring the efficient flow of orders from initiation to receipt of lab reports. This position requires a minimum of 2+ years of experience in the clinical research, pathology, or diagnostic industry.Key...

  • Vice President of Consulting and Client Success

    2 days ago

    Texas, United States Gainwell Technologies LLC Full time

    About the RoleWe are seeking an experienced Vice President of Consulting and Client Success to join our team at Gainwell Technologies LLC. As a key member of our leadership team, you will be responsible for building and leading a core team of consulting and client success professionals.Key Responsibilities:Develop and execute go-to-market campaigns for our...

  • Business Development Specialist for US Market

    4 weeks ago

    Texas, United States Onibex Full time

    About the RoleWe are seeking a highly motivated Business Development Specialist to join our team at Onibex, a fast-growing technology company. The ideal candidate will be responsible for managing the entire sales process, from initial prospecting to contract closure, with a particular focus on the United States market.Key ResponsibilitiesProspect and...

  • Client Support Account Specialist

    1 month ago

    Plano, Texas, United States Palo Alto Networks Full time

    Position OverviewYour RoleAs a Client Support Account Specialist, you play a crucial role in enhancing the support experience for our valued clients. Your primary duty involves overseeing the technical support services across the Palo Alto Networks suite of products, ensuring that we consistently surpass client expectations. By partnering with your clients,...

  • Client Services Specialist

    2 weeks ago

    Texas City, Texas, United States NBH Bank Full time

    About the RoleWe are seeking a highly skilled Client Services Specialist to join our team at NBH Bank. As a Client Services Specialist, you will play a critical role in providing exceptional client experiences and preventing fraud for our clients.Key ResponsibilitiesProvide timely and effective support to clients through various channels, including phone,...

  • Customer Success Manager

    2 weeks ago

    Texas, United States Remotivate LLC Full time

    About the RoleWe are seeking a highly motivated and experienced Client Success Manager to join our team at Remotivate LLC. As a key member of our growth team, you will be responsible for managing client relationships, driving revenue growth, and delivering exceptional customer experiences.Key ResponsibilitiesManage client relationships and develop strategic...

  • Client Support Coordinator

    4 weeks ago

    Texas, United States BostonGene Full time

    Job SummaryThe Client Services Specialist plays a pivotal role in maintaining seamless communication between BostonGene and its clients, ensuring the smooth flow of orders from generation to receipt of lab reports. This position requires a minimum of 2+ years of experience in the clinical research, pathology, or diagnostic industry.Key ResponsibilitiesTissue...

  • Customer Success Engineer, NGFW Specialist

    3 weeks ago

    Plano, Texas, United States Palo Alto Networks Full time

    {"title": "Customer Success Engineer, NGFW Specialist", "content": "Job OverviewPalo Alto Networks is seeking a highly skilled Customer Success Engineer to join our team. As a key member of our Network Security team, you will be responsible for delivering support and services across our Next Generation Firewall (NGFW) technologies.Key ResponsibilitiesCapture...

  • Virtual Client Support Specialist

    1 month ago

    Texas City, Texas, United States Jobs for Humanity Full time

    Job Overview:We are looking for a seasoned and proficient Virtual Client Support Specialist to play a vital role in delivering outstanding customer service and assistance to our clientele. This role encompasses addressing customer inquiries, resolving challenges, and ensuring a high level of customer satisfaction. Furthermore, the Client Support Specialist...

  • Client Support Specialist

    1 month ago

    San Antonio, Texas, United States ibex Full time

    Overview:The Client Support Specialist is responsible for organizing and coordinating transportation services for clients who require assistance in reaching medical facilities. Our goal is to facilitate timely and stress-free travel for our clients to their medical appointments. We accomplish this by streamlining the scheduling process to ensure a...

  • Customer Success Liaison

    1 week ago

    Texas, United States Insight Global Full time

    Customer Success AssociateWe are seeking a highly organized and detail-oriented Customer Success Associate to join our team in San Antonio, TX. As a key member of our customer operations team, you will act as the liaison between our lab operations team and our clients, ensuring seamless communication and resolution of client issues.Key...

  • Client Relations Specialist

    1 month ago

    McKinney, Texas, United States Doka Group Full time

    Job Overview:The Client Relations Specialist will manage all facets of account servicing, which includes but is not limited to order management, invoicing, inventory oversight, return processing, logistics coordination, and the administration of daily operations within the Operations Department. This role also involves assisting the Operations Manager with...

  • Associate, Client Solutions Specialist

    3 weeks ago

    Dallas, Texas, United States Third Bridge Full time

    About the RoleAs an Associate in our Consulting business, you will play a key role in delivering exceptional client experiences and driving business growth for Third Bridge.Key ResponsibilitiesDevelop and execute strategies to drive revenue growth and client satisfactionCollaborate with cross-functional teams to deliver high-quality research and insights to...

  • Client Relations Specialist

    1 month ago

    San Antonio, Texas, United States SIXT USA Full time

    Position Overview:SIXT USA is seeking a Client Relations Specialist dedicated to providing outstanding service to our diverse clientele. Your role will involve delivering precise information and meticulously documenting vehicle conditions, fuel levels, and other relevant details.Key Qualifications:Outstanding interpersonal and relationship management...