Client Services Specialist
3 days ago
We are seeking a highly skilled Client Services Specialist to join our team at NBH Bank. As a Client Services Specialist, you will play a critical role in providing exceptional client experiences and preventing fraud for our clients.
Key Responsibilities- Provide timely and effective support to clients through various channels, including phone, email, and online platforms.
- Utilize strong communication and interpersonal skills to build rapport with clients and resolve issues in a professional and courteous manner.
- Identify and prevent potential fraud risks, ensuring the security of client information and assets.
- Stay up-to-date with banking products and services, providing clients with relevant solutions to meet their financial needs.
- Work collaboratively with internal teams to resolve complex client issues and improve overall client satisfaction.
- High school education or equivalent.
- Minimum of 1 year of relevant job experience in a call center or client-facing role.
- Basic knowledge of call center protocol and client servicing principles.
- Ability to work in a fast-paced environment, managing multiple tasks and priorities.
- Associate's degree or higher.
- Experience working in a bank call center or client servicing environment.
- 2+ years of relevant job experience.
- Bilingual in Spanish and English.
- Fraud detection experience a plus.
At NBH Bank, we offer a competitive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan and associate stock purchase program. We also offer opportunities for professional growth and development, as well as a collaborative and supportive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
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