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Hotel Management Executive

2 months ago

Knoxville, Tennessee, United States Gibson Hotel Management Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Gibson Hotel Management. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotels, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities
  • Leadership and Supervision
    • Direct and motivate front desk staff, executive housekeepers, housekeepers, maintenance personnel, and van drivers to ensure they are performing their duties to the highest standards.
    • Coach and counsel team members, making hiring and firing decisions as necessary.
    • Remind front desk staff of the importance of marketing duties, such as promoting discounts, referring customers to other Gibson hotels, and maintaining accurate records.
  • Guest Service and Satisfaction
    • Respond promptly to guest inquiries and complaints, either personally or by delegating to team members.
    • Live the guest service philosophy, offering alternative solutions when guest demands cannot be met.
    • Maintain a positive attitude, staying calm and patient in the face of challenging situations.
  • Individual Effectiveness
    • Arrive on time, giving advance notice of any anticipated absences.
    • Be honest and transparent with employees and guests, helping others when needed.
    • Refrain from eating, drinking, or smoking in the presence of guests.
    • Adhere to a high standard of personal hygiene and wear the required uniform.
    • Be available 24/7, addressing problems and issues with the managing partner as necessary.
  • Required Skills and Qualifications
    • High School Diploma or equivalent.
    • Degree in Business Administration, Hospitality Management, or a related field is preferred.
    • 2-4 years of experience in hospitality management.
    • Strong leadership and team-building skills.
    • Excellent communication and interpersonal skills.
    • Highly organized with excellent attention to detail.
    • Positive attitude and a team player.

Equal Employment Opportunity

Gibson Hotel Management is an equal opportunity employer, committed to providing a fair and inclusive work environment for all employees and applicants. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.