Hotel Operations Director

4 weeks ago


Knoxville, Tennessee, United States Peachtree Hospitality Management Full time

Join Peachtree Hospitality Management as a General Manager and lead with empathy, effective communication, and financial focus to manage all aspects of hotel operations. As a key member of our team, you will cultivate team synergy to deliver the ultimate guest experience. Our service culture is built on a foundation of regional team and company collaboration, where you will be eligible for quarterly bonuses, paid time off, and vacation reimbursement. You will also receive health insurance, 401(k) with ER match, EPA, cell phone reimbursement, hotel travel discounts, and paid holidays. As a General Manager, your responsibilities will include providing leadership and strategic planning to all departments in support of our service culture to maximize operations and guest satisfaction. You will champion brand and company reputation to exceed performance standards, analyze monthly P&L statements in collaboration with regional accounting and operations teams, and optimize revenues to maximize profitability throughout the hotel. You will also establish a supportive team environment by providing training & development, coaching & counseling, and mentorship. Additionally, you will create an ambitious, fun, and loyal team through effective retention techniques, swiftly recruit top talent through internal and external creativity, and attend and contribute to weekly revenue meetings. You will be responsible for reporting as required by company, brand, and/or other requests, and be an active member within the local community, participating in external activities and events through volunteer work. You will also manage all hotel-specific accounting duties, including payroll, adhering to timeliness and accuracy. Systems proficiency in Profit Sword, Hotel Effectiveness, M3, and Hospitality PMS systems is required. Basic qualifications include current/prior hotel general manager experience and/or 3+ years hotel rooms/operations and/or sales leadership experience within major brands. Ability to defuse distressed associates and guests, learn systems technology, and display professionalism is essential. Excellent written, verbal, and presentation skills are a must, and hospitality certifications such as CHA, CHRM, CHSP are a plus. As a General Manager with Peachtree Hospitality Management, you will be part of a privately held, fully integrated real estate investment management, lending, and servicing platform that owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Hospitality Management, the company manages the performance of 85+ hotels across 23 brands with 9,339 rooms in 21 states.



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