Assistant General Manager

1 week ago

Knoxville, Tennessee, United States Kana Hotel Group Full time
About Kana Hotel Group

Kana Hotel Group is a leading hospitality company that strives to deliver exceptional service and value to its guests.

Job Summary

We are seeking a highly motivated and experienced Assistant General Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring the smooth operation of our hotel and providing exceptional guest experiences.

Key Responsibilities
  • Conduct regular employee meetings to keep team members informed of policies, procedures, and brand standards.
  • Inform team members of new programs and initiatives that enhance guest satisfaction and operational excellence.
  • Respond to guest complaints in a timely and professional manner.
  • Assist with inventory management to maximize room revenue and ensure budgeted targets are met.
  • Organize and prepare accounts payable/receivable, deposits, and direct bills.
  • Generate a positive and safe work environment for all employees and guests.
  • Monitor and lead the guest service team, resolving conflicts and ensuring brand standards are met.
  • Create and communicate scheduling for team members.
  • Ensure high associate morale by recognizing and rewarding team members who meet or exceed guest expectations.
  • Involved in staffing needs, including interviewing, screening, hiring, and employee relations.
  • Conduct regular walk-throughs to identify issues and document concerns for the General Manager.
  • Maintain a flexible schedule to cover various business needs.
  • Collaborate with interdepartmental teams to ensure efficiency.
  • Manage timecards for Guest Service Representatives.
Requirements
  • 1-2 years of previous hospitality experience required.
  • Bachelor's degree in business or related discipline preferred.
  • Supervisory experience strongly preferred.
  • Exceptional customer service skills.
  • Strong relationship-building and communication skills.
  • Ability to multitask and adapt to changing situations.
  • Availability to work all shifts, weekends, and holidays as needed.
  • Ability to learn and utilize various computer and software applications.
Equal Employment Opportunity

Kana Hotel Group is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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