IT Support Specialist

1 week ago


Placerville, California, United States Shingle Springs Band of Miwok Indians Full time
Job Title: IT Helpdesk Representative

Job Summary:

The IT Helpdesk Representative is a key member of our team, responsible for providing technical support and assistance to our staff and users. This role requires a strong understanding of computer hardware and software systems, as well as excellent communication and problem-solving skills.

Key Responsibilities:

  • Maintain a working knowledge of SSBMI hardware and software systems to effectively support IT operations.
  • Provide technical assistance and support to staff and users, including troubleshooting and resolving technical issues.
  • Install, modify, and repair computer hardware and software systems as needed.
  • Communicate with vendors regarding technical issues and escalate problems as necessary.
  • Ensure the quality of systems operations in all SSBMI branches by communicating with all levels of systems users and offering direction and assistance as needed.
  • Coordinate case work flow to ensure effective overall operations in the I.T. Department.
  • Perform all other duties as assigned.

Requirements:

  • BS degree in Computing Sciences or equivalent.
  • Valid, unrestricted California Driver's license and personal vehicle insurance.
  • Problem-solving skills, including identifying and resolving problems in a timely manner.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Dependability and ability to work independently.

Preferred Qualifications:

  • Trade certificates in related areas.

Native Preference:

Preference in hiring is given to either the most qualified applicant or a Native American candidate who meets the minimum qualifications. When two (2) or more Native American candidates have comparable qualifications, the following order of preference shall apply: (1) Members of Shingle Springs Band of Miwok Indians; (2) Spouses or domestic partners (certified through Tribal Court) of members of Shingle Springs Band of Miwok Indians; (3) Parents of children of the Shingle Springs Band of Miwok Indians; (4) All other documented Native Americans; (5) All other applicants in accordance with Title 25, U.S. Code, Section 472 and 473.



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