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Service Team Member

1 month ago

Durham, North Carolina, United States Michaels Stores Full time
Job Summary

Michaels Stores is seeking a Service Team Member to join our team. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, provide solutions, and ensure a seamless shopping experience.
  • Execute cash handling to standards, ensuring accurate and efficient transactions.
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
  • Educate customers on the Voice of Customer (VOC) survey and encourage participation.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes, ensuring a well-merchandised and in-stock store.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Interact with others in an accepting and respectful manner, remaining positive and respectful, even in difficult situations.
  • Cross-trained in Custom Framing selling and production.
Requirements
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
  • Public retail store setting, taking care of our customers, with all public areas climate-controlled.
  • Some stock rooms may not be climate-controlled, and some outdoor work may be assigned to retrieve shopping carts or unload trucks.
  • Frame shop contains glass cutter and heat press.