Customer Experience Specialist

2 days ago


Durham, North Carolina, United States JD Service Now Full time
Job Overview

We are seeking a highly skilled Customer Experience Expert to join our team at JD Service Now. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that every interaction with our customers is a positive one.

Key Responsibilities:

  • Convert incoming calls into scheduled service appointments.
  • Deliver clear, engaging, and personable calls.
  • Respond to customer needs, resolve issues, and foster repeat business.
  • Maintain and update customer records accurately.
  • Adhere to our customer complaint resolution plan to keep clients happy.
  • Participate in training and outbound call initiatives to boost your success.

Requirements:

  • A proven track record in customer service.
  • Excellent communication skills—both verbal and written.
  • Strong IT skills, fast typing, and proficiency with phone systems.
  • A team-oriented mindset but with a competitive edge.
  • Highly organized, with top-notch follow-through skills.
  • An empathetic approach to building customer trust.
  • Positive, flexible, and motivated to succeed.

What We Offer:

  • Hourly starting at $20.
  • 85% Employee Medical Insurance.
  • Retirement Benefits w/ match.
  • Life Insurance.
  • 100% Employee Vision Insurance.
  • 100% Employee Dental Insurance.


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