Genesis Vehicle Concierge Specialist

2 weeks ago


Matthews, North Carolina, United States Genesis of Charlotte Full time
Position Overview

Genesis of Charlotte is seeking a dedicated and personable individual for the full-time role of Vehicle Concierge Specialist. This position is designed for someone who excels in customer service and is committed to enhancing the overall experience for our clients.

What We Provide:

  • Paid holidays and vacation time
  • Comprehensive training
  • Opportunities for career advancement
  • Vision and dental coverage
  • 401(k) retirement plan
  • Life insurance options
  • Short-term and long-term disability coverage
  • A respectful and professional workplace
  • Health insurance provided by the company
  • Bi-weekly salary payments
  • Hourly wage starting at $15, with potential bonuses

Key Responsibilities:

  • Ensure an exceptional customer experience at all times
  • Receive vehicle dispatch instructions from the Service Concierge Coordinator at the beginning of each shift
  • Deliver loaner Genesis vehicles to clients at their preferred locations
  • Initiate the check-in process with clients, collecting necessary information, signatures, and vehicle documentation
  • Return client vehicles to the service department for scheduled maintenance
  • After service completion, transport vehicles to the Detail Center for cleaning and refueling
  • Conduct a thorough inspection of the vehicle before returning it to the client, ensuring all relevant paperwork is included
  • Return vehicles to clients in a timely manner
  • Perform additional tasks as assigned
  • Provide concierge services to customers in the service lounge

Qualifications:

  • Valid driver's license is required
  • Must be at least 18 years of age
  • Ability to follow instructions accurately
  • Exemplary friendly and cheerful demeanor
  • Prior experience in a customer-facing role is advantageous
  • Demonstrated integrity in personal and professional conduct
  • Clean driving record and valid driver's license
  • Strong communication skills
  • Professional appearance is essential
  • Good judgment and safe driving practices
  • Willingness to undergo a pre-employment background check and drug screening

Job Type: Full-time

Salary: Starting at $15.00 per hour

Expected Hours: 40 hours per week

Benefits Include:

  • 401(k) plan
  • Dental insurance
  • Employee discounts
  • Flexible scheduling options
  • Health insurance
  • Health savings account
  • Life insurance
  • Career advancement opportunities
  • Paid time off
  • Vision insurance

Compensation Package:

  • Bonus opportunities available

Schedule:

  • 8-hour shifts
  • Monday through Friday
  • Occasional Saturdays

Work Location: In-person



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