Hotel Sales Representative

4 weeks ago


Laie HI USA, United States Lodging Dynamics Full time
Job Title: Hotel Sales Coordinator

Job Summary:

The Hotel Sales Coordinator is responsible for supporting the sales and marketing department in optimizing revenue and bookings. This role involves facilitating revenue-generating efforts in selling hotel guestrooms, catering services, and banquet facilities. The successful candidate will develop and maintain relationships with clients, ensure meetings and events run smoothly, handle administrative tasks, and serve as a direct link between the various hotel departments and the sales team.

Key Responsibilities:
  • Client Relationship Management: Establish and maintain close contact with top accounts and target accounts through appointments, phone calls, tours, and correspondence.
  • Communication and Coordination: Work closely with all hotel departments by communicating and coordinating all sales information.
  • Customer Service: Serve the customer by understanding their needs and recommending appropriate features and services that best meet their needs.
  • Event Planning: Coordinate groups, events, and conferences, working with clients during the planning phase through to completion, ensuring successful execution and rebooking opportunities.
  • Operational Support: Execute and support the operational aspects of business booked, including generating proposals, writing contracts, and customer correspondence.
  • Market Analysis: Analyze the current client base or target market for the hotel and devise new ways to expand that client base.
  • Booking and Cancellation Management: Forecasts and accurately records and all bookings and cancellations.
  • Sales Activity Documentation: Documents all sales activities into Delphi in a timely and accurate manner.
  • Guest Services: Handles inquiries and provides guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.
  • Marketing Materials: Develops promotional and advertising materials for the hotel as well as resources materials for guest and internal communications.
  • Networking: Reaches out to organizations and businesses that might require a hotel for conferences and events and meet with representatives from these companies to explain the hotel's merits and amenities.
  • Client Retention: Maintains positive relationships with clients to encourage repeat and recurring business and build customer loyalty.
  • Administrative Support: Provides administrative support to the Sales team/office.
Requirements:
  • Communication Skills: Excellent communication, both written and verbal, skills required.
  • Interpersonal Skills: Excellent interpersonal and customer service skills.
  • Computer Skills: Requires proficient computer abilities, including but not limited to Microsoft Office products.
  • Adaptability: Ability to be adaptive, people-oriented, detail-oriented, customer-focused, enthusiastic, perform with integrity, and think creatively and analytically.
  • Organizational Skills: Strong organizational and project management skills.
  • Industry Knowledge: Familiar with the workings of the hotel and hospitality industry.
Education and Experience:
  • Education: Bachelor of Science degree in Business or related field; 2-4 years of related experience may substitute for a college diploma.
Work Environment:

A hotel sales coordinator spends a significant amount of time in a hotel office, overseeing group and events bookings and servicing key transient accounts, researching potential clients, processing paperwork, and making calls. A hotel sales coordinator also moves around the hotel to meet and greet guests and clients. Some local and national travel to meet with prospective clients or attend sales conferences may also be necessary. Many hotel sales coordinators work over 40-hours per week. Will be required to work nights, weekends, and holidays.

Compensation: Base salary range is $50,000 to $58,000 depending on years of hotel sales experience. Incentive program is also part of the compensation package, this is in addition to the Base Salary package.


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