Software Application Specialist
2 days ago
We are seeking a highly skilled and experienced Application Administrator to join our team at Global Refuge. As a key member of our IT department, you will be responsible for overseeing the management and maintenance of our software applications, ensuring seamless functionality and optimal performance.
Key Responsibilities- Manage and maintain our custom-built and off-the-shelf applications, including bug-fixing, enhancements, and workflow modifications.
- Provide timely and accurate support to internal and external users for our IRIS (Immigration and Refugee Information System) and other supported systems.
- Develop and maintain system and user documentation, ensuring clarity and accessibility.
- Generate reports and database queries using SQL, providing valuable insights for business decision-making.
- Plan, coordinate, test, and communicate application changes, ensuring minimal disruption to our operations.
- Lead ongoing reviews of business processes and optimization strategies, identifying areas for improvement.
- Coordinate the development and delivery of training on process changes and software usage, promoting business adoption and system capabilities.
- Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers.
- Bachelor's Degree or relevant professional experience.
- Proven experience with database development, maintenance, and data analysis.
- Proficient with SQL, MS Excel, and Word.
- Experience as a subject matter expert and with reporting tools.
- Desired skills: SharePoint, Salesforce.
- Technical aptitude and ability to influence others, negotiate effectively, and develop consensus.
- Commitment to Global Refuge's core mission and values, with a focus on empowering refugees and migrants.
- A competitive salary and comprehensive benefits package.
- A dynamic and rewarding work environment, with opportunities for growth and development.
- A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace.
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