Software Application Specialist

2 days ago


Baltimore, Maryland, United States Global Refuge Full time
Job Summary

We are seeking a highly skilled and experienced Application Administrator to join our team at Global Refuge. As a key member of our IT department, you will be responsible for overseeing the management and maintenance of our software applications, ensuring seamless functionality and optimal performance.

Key Responsibilities
  • Manage and maintain our custom-built and off-the-shelf applications, including bug-fixing, enhancements, and workflow modifications.
  • Provide timely and accurate support to internal and external users for our IRIS (Immigration and Refugee Information System) and other supported systems.
  • Develop and maintain system and user documentation, ensuring clarity and accessibility.
  • Generate reports and database queries using SQL, providing valuable insights for business decision-making.
  • Plan, coordinate, test, and communicate application changes, ensuring minimal disruption to our operations.
  • Lead ongoing reviews of business processes and optimization strategies, identifying areas for improvement.
  • Coordinate the development and delivery of training on process changes and software usage, promoting business adoption and system capabilities.
  • Develop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers.
Requirements
  • Bachelor's Degree or relevant professional experience.
  • Proven experience with database development, maintenance, and data analysis.
  • Proficient with SQL, MS Excel, and Word.
  • Experience as a subject matter expert and with reporting tools.
  • Desired skills: SharePoint, Salesforce.
  • Technical aptitude and ability to influence others, negotiate effectively, and develop consensus.
  • Commitment to Global Refuge's core mission and values, with a focus on empowering refugees and migrants.
What We Offer
  • A competitive salary and comprehensive benefits package.
  • A dynamic and rewarding work environment, with opportunities for growth and development.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace.


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