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Lead Software Asset Management Specialist

2 months ago

Baltimore, Maryland, United States Three Point Solutions Full time
Job Overview

Position Title: Software Asset Management Lead
Company: Three Point Solutions

Role Summary:

The Software Asset Management Lead is responsible for managing comprehensive software asset management operations within the IT department. This position requires collaboration with the IT Service Management Manager, Software Asset Management Process Owner, and various IT stakeholders to establish and maintain effective practices, procedures, standards, and policies. The lead will drive the organization towards achieving critical performance metrics and operational objectives, formulate strategic initiatives, and oversee Software Asset Management and IT Service Management projects. Expertise in software asset methodologies, processes, and tools, particularly ServiceNow, is essential.

Essential Experience:

  • 3+ years of experience in Software Asset Management or a leadership capacity within IT operations, managed services, or service delivery environments.
  • Proficiency with ServiceNow Software Asset Management Professional (SAMPro).

Key Qualifications:

  • Process Leadership:
    • Establish and oversee systematic processes for Software Asset Management.
    • Enhance organizational expertise in software asset methodologies.
    • Manage the complete lifecycle of software assets in a highly integrated IT environment.
    • Empower stakeholders to effectively utilize software asset processes.
  • Technical Support:
    • Provide assistance and resolve issues related to data analytics, policies, processes, standards, and best practices in Software Asset Management.
  • Communication Skills:
    • Foster partnerships with data analytics users to comprehend business requirements.
    • Conduct training on reports, dashboards, policies, processes, and best practices.

Primary Responsibilities:

  • Process Ownership:
    • Define, implement, and manage Software Asset Management processes aligned with industry standards and organizational policies.
    • Ensure consistent execution and ongoing enhancement of the SAM process.
  • Compliance and Governance:
    • Maintain software license compliance and mitigate compliance risks.
    • Develop and enforce software usage policies, procedures, and standards.
  • Inventory and Lifecycle Management:
    • Ensure an accurate and current inventory of software assets.
    • Oversee the entire lifecycle of software assets from acquisition to disposal.
  • Vendor Management:
    • Manage relationships with software vendors and service providers.
    • Develop insights into both new and existing contracts.
  • Financial Oversight:
    • Analyze software asset expenditures and identify opportunities for cost savings and optimization.
  • Reporting and Analytics:
    • Generate regular reports on software asset status, compliance, and financial metrics.
    • Provide insights and recommendations to senior management based on data analysis.

Education Requirements:

  • Bachelor's degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement, or a related field, or equivalent experience.

Certifications:

  • Required:
    • ITIL 3 or 4 Certification (preferred) or equivalent experience.
  • Preferred:
    • ServiceNow Certified Implementation Specialist (CIS) Software Asset Management
    • ServiceNow Certified System Administrator (CSA)

Top Required Skills:

  • ITIL and ITSM Processes
  • Knowledge of end-to-end Asset Management processes
  • Strong Communication and Collaboration
  • Problem Solving and Troubleshooting
  • ServiceNow SAMPro knowledge

Additional Considerations:

  • Immediate disclosure of any debarment or exclusion affecting eligibility for Federal health care programs.
  • Ability to thrive in a fast-paced environment with changing priorities and deadlines.
  • Capability to meet established deadlines and manage multiple customer service demands.
  • Effective communication and positive customer service skills, including handling challenging interactions.