Front Desk Coordinator

1 week ago


Dover, New Hampshire, United States Community Action Partnership of Strafford County Full time
Job Overview

POSITION SUMMARY

The Front Desk Coordinator serves as the initial point of contact for all visitors, providing a warm welcome and assisting with inquiries. This role is essential in ensuring smooth communication within the organization and maintaining the telecommunications systems.

EDUCATIONAL BACKGROUND AND EXPERIENCE

A high school diploma or GED is required. Additional experience or training in social services or non-profit sectors is advantageous.

KEY RESPONSIBILITIES

  • Act as the primary contact for visitors, whether in person, over the phone, or through electronic communication.
  • Utilize de-escalation techniques effectively when interacting with challenging clients.
  • Manage phone calls, schedule appointments, and handle incoming and outgoing mail.
  • Assist clients in completing necessary applications and forms for various programs.
  • Support the organization and maintenance of the food pantry.
  • Help distribute USDA commodity foods and donated items, ensuring accurate record-keeping and preparation of food packages.
  • Monitor cleanliness in public areas and perform cleaning duties as needed.
  • Collaborate with colleagues and clients to uphold a safe and welcoming environment.
  • Exhibit professionalism in all interactions within the office setting.
  • Contribute to other duties as assigned.

SUPERVISORY RESPONSIBILITIES

  • Not applicable.

EXPECTATIONS

  • Maintain confidentiality regarding staff and program operations.
  • Demonstrate a strong commitment to client confidentiality.
  • Plan, organize, and prioritize tasks effectively.
  • Model positive and respectful behavior in all interactions.
  • Engage actively with clients and colleagues.
  • Uphold high ethical standards in all professional conduct.
  • Support team members in achieving their goals.
  • Participate in team-building activities and foster mutual support.
  • Utilize appropriate interpersonal skills tailored to individual styles and work environments.

EMPLOYMENT REQUIREMENTS

A valid driver's license and insured vehicle are required for job-related duties, along with a driving record check, criminal background check, and random drug screening.

ADDITIONAL REQUIREMENTS

Positions related to Head Start, Early Head Start, Childcare, and Home Visiting Programs may require additional background checks and health screenings.

ORGANIZATIONAL MISSION

Our mission is to reduce barriers that hinder clients from achieving economic stability and well-being through education, advocacy, and partnerships.

VALUES

We value Communication, Collaboration, Client Focus, and Accountability.

ACKNOWLEDGEMENT:
  • I acknowledge that I have read and understood the position description.
  • I confirm my ability to fulfill the responsibilities outlined in this description.
  • This job description serves to convey essential information regarding the position and is not an exhaustive list of all duties and responsibilities.
  • If I have questions regarding this information, I will address them with my supervisor.


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