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Healthcare Access Coordinator

2 months ago

Dover, Ohio, United States Cleveland Clinic Full time
About the Role

Cleveland Clinic is seeking a highly skilled Patient Service Specialist to join our team. As a Patient Service Specialist, you will play a critical role in ensuring that patients receive exceptional care and service.

Key Responsibilities
  • Perform registration and obtain information about demographics, insurance, medical, and financial.
  • Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register.
  • Function as a Super User and act as a resource for training of new caregivers.
  • Provide registration and cash collection access in Epic.
Requirements
  • High school diploma or GED and two years of experience in a customer-facing role.
  • An associate's degree and one year of experience.
  • A bachelor's degree.
  • Knowledge of medical terminology sufficient to understand physician orders.
  • Basic PC software application knowledge and ability to use multiple data systems.
Working Conditions

This role requires extended periods of standing, walking, or sitting. Good visual acuity through normal or corrected vision is necessary. The ability to navigate various locations and function in a fast-paced, hectic environment is required. Ability to lift and transport up to 25 pounds.

Personal Protective Equipment

Follows standard precautions using personal protective equipment as required.