Medical Office Front Desk Representative

1 month ago


Ashburn, Virginia, United States Capital Area Pediatrics Full time

Job Title: Patient Services Representative

Job Summary:

Capital Area Pediatrics is seeking a highly organized and detail-oriented Patient Services Representative to provide administrative support at our Ashburn location during Evening and Weekend shifts. The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering exceptional patient experiences.

Responsibilities:

* Serve as the first point of contact for patients and visitors, providing a warm and welcoming experience
* Perform administrative duties in support of the patient experience, including appointment scheduling, intake, and record-keeping
* Serve as liaison between patients and clinical staff, ensuring efficiency and excellent customer service
* Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
* Collect appropriate copays, payments on accounts, and payments for cash and carry supplies, accurately posting to patient accounts
* Make outbound outreach calls to patients/families to improve population health, ensuring patients are on schedule with vaccinations, well-check/milestone appointments, and chronic condition care management
* Receive inbound calls, emails, and text communications to schedule appointments using our electronic medical record (Athena)
* Perform general administrative and other duties as assigned

Requirements:

* At least two (2) years of professional experience, healthcare preferred
* Customer service experience is required
* At least one (1) year of patient registration/medical office administrative support is strongly preferred
* Electronic Medical Record experience - Athena is a plus
* High school diploma or equivalent required

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance

Capital Area Pediatrics is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, pregnancy, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.



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