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Medical Office Receptionist

1 month ago

Ashburn, Virginia, United States Capital Area Pediatrics Full time

Capital Area Pediatrics is seeking a highly skilled and compassionate Patient Services Representative to join our team at our Ashburn location. As a key member of our front office staff, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure a seamless patient experience.

Key Responsibilities:
  • Provide administrative support to the patient services team, including scheduling appointments, managing patient records, and handling phone calls and emails.
  • Serve as a liaison between patients and clinical staff, ensuring efficient communication and excellent customer service.
  • Collect copays, payments, and accurately post to patient accounts.
  • Make outbound calls to patients to improve population health and schedule appointments.
  • General administrative duties, as assigned.
Requirements:
  • At least two years of professional experience, with healthcare experience preferred.
  • Excellent communication and customer service skills.
  • Ability to learn and retain new computer skills to support business needs.
  • Fundamental knowledge of computer systems, including Microsoft Office.
  • Knowledge of HIPAA compliance.

Capital Area Pediatrics is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.