Restaurant Operations Manager

24 hours ago


Jackson, Mississippi, United States WP Foods Full time
Job Title: General Manager

A General Manager plays a pivotal role in supporting the District Manager and overseeing the overall financial performance, customer satisfaction, and culture of a WP Foods LLC. restaurant. This leader embodies the Zaxby's mission statement, core values, and company culture, ensuring a positive and productive work environment.

Key Responsibilities:
  • Develop and implement strategies to improve financial results, customer satisfaction, and store culture.
  • Supervise human resource activities, including recruitment, hiring, training, employee retention, performance evaluations, and termination.
  • Lead a team of managers and 50 crew members to uphold the highest standards of customer service and food quality.
  • Ensure all employees practice correct health and safety procedures, proper maintenance procedures, and proper administrative procedures.
  • Manage inventory levels, par levels, and supplier relationships to maintain a positive balance.
  • Build strong relationships with the local community, supporting local events, charities, and organizations.
  • Assist the District Manager or Marketing agent with local marketing strategy.
  • Make daily operational decisions to ensure the continued success of the restaurant.
Requirements:
  • Exemplify honesty and integrity, demonstrating a clear alignment with the Zaxby's mission statement, core values, and company culture.
  • Exhibit the highest standard of customer service, communication, and interpersonal skills.
  • Support the District Manager by practicing correct operational and managerial procedures.
  • Effectively train employees on correct operational and managerial procedures.
  • Anticipate problems and proactively solve them before they arise.
  • Lead and support 20 team members in a fast-paced, stressful environment.
  • Take initiative to complete tasks and exhibit a drive to be successful.
  • Possess math skills to accurately control inventory flow and par levels.
  • Possess financial skills to analyze financial statements and control costs.
  • Be punctual, dependable, and have reliable transportation for completing assigned shifts.
  • Understand Zaxby's safety policies and procedures.
  • Be able to lift 50 pounds and stand for extended periods.


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