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Restaurant Operations Manager

2 months ago

Jackson, Mississippi, United States WP Foods Full time
Job Title: Restaurant General Manager

A Restaurant General Manager plays a pivotal role in the success of a WP Foods LLC. restaurant, directly supporting the District Manager and supervising a team of managers and crew members. This leader embodies the Zaxby's mission statement, core values, and company culture, ensuring a positive and productive work environment.

Key Responsibilities:
  • Oversee all aspects of restaurant operations, including financial results, customer service, and culture.
  • Supervise human resource activities, including recruitment, hiring, training, employee retention, performance evaluations, and termination.
  • Lead a team of managers and crew members to uphold the highest standards of customer service and food quality.
  • Ensure all employees practice correct health and safety procedures, proper maintenance procedures, and proper administrative procedures.
  • Manage relationships with store suppliers and balance inventory and par levels.
  • Build a strong relationship with the local community and support local events, charities, and organizations.
  • Assist the District Manager or Marketing agent with local marketing strategy.
Requirements:
  • Exemplify honesty and integrity, demonstrating a clear alignment with the Zaxby's mission statement, core values, and company culture.
  • Exhibit the highest standard of customer service, communication, and interpersonal skills.
  • Support District Manager by practicing correct operational and managerial procedures.
  • Effectively train employees on correct operational and managerial procedures.
  • Anticipate problems and proactively solve them before they arise.
  • Assertive personality that demands respect.
  • Lead and support 20 team members in a fast-paced, stressful environment.
  • Takes initiative to complete tasks and exhibits a drive to be successful.
  • Possesses a drive to continuously learn new skills and is open to new ideas and change.
  • Must possess math skills required to accurately control inventory flow and par levels.
  • Must possess financial skills required to analyze various financial statements and control costs.
  • Punctual, dependable, and with reliable transportation for completing each assigned shift.
  • Understands Zaxby's safety policies and procedures.
  • Must be able to lift 50 pounds and stand for extended periods.