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Restaurant Operations Manager

2 months ago

Jackson, Mississippi, United States McDonald's Full time
About the Role

The General Manager is a key leadership position at McDonald's, responsible for driving restaurant success and ensuring exceptional customer experiences. As a General Manager, you will lead a team of Department Managers and crew members to achieve business goals, maintain high standards of quality, service, and cleanliness, and foster a positive work environment.

Key Responsibilities
  • Lead the Experience: Manage all aspects of the restaurant, including food production, guest service, and crew management.
  • Plan for Success: Proactively lead and manage people processes, including recruiting, hiring, onboarding, performance management, training, and coaching.
  • Be in the Know: Plan and make critical business decisions around inventory, budget, and food ordering/costs.
  • Take Action First: Ensure food safety measures are in place and met to McDonald's standards of excellence.
  • Inspire and Empower: Maintain high standards for guest and employee safety.
  • Be Results-Oriented: Oversee all operational needs of the restaurant, including maintenance plans to meet and exceed standards of excellence.
Requirements
  • Education: HSD or GED preferred but not required.
  • Leadership Experience: 2+ years of experience leading, motivating, and/or developing others.
  • Commitment to Excellence: A commitment to excellence and safety in the workplace.
  • Customer Focus: Strong customer service and support focus.
  • Communication Skills: The ability to communicate effectively and anticipate customer needs.
  • Problem-Solving: The ability to provide solutions and make decisions in a fast-paced environment.
Benefits and Perks
  • Free Bachelor's Degree: McDonald's offers a free Bachelor's Degree program for eligible employees.
  • English Language Courses: English language courses are available to support employees' language development.
  • Free High School Diploma: McDonald's offers a free High School Diploma program for eligible employees.
  • Tuition Assistance: Tuition assistance is available to support employees' education and career development.
  • Paid Time Off: Paid time off is available to support employees' work-life balance.
  • Free Meals: Free meals are available while on duty.
  • Free Training: Free training is available to support employees' career development.

McDonald's is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship, or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodations.

By applying for this position, you understand that you are applying to work at a restaurant owned and operated by an independent franchisee, not McDonald's USA. Any information you provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. You recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling. By applying for a job at a franchisee-operated restaurant, you understand that the information you provide will be forwarded to the franchisee organization in order for that organization to reach out to you and process and evaluate your application. You acknowledge that McDonald's USA will not receive a copy of your employment application and will have no involvement in any employment decisions regarding you, including whether you are hired to work for the franchise. You understand that you need to contact the franchise organization for information about its privacy practices.

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift, and this posting does not list every essential function of the job.