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Client Support Specialist

2 months ago

Princeton, New Jersey, United States 1-800 Plumber + Air Princeton Full time
Job Overview

We are seeking a dedicated individual to undertake various office responsibilities. This role will involve responding to customer inquiries, coordinating with technicians, performing basic accounting tasks, and managing other administrative duties. Proficiency in computer skills is essential for this position, as 1-800 Plumber + Air Princeton is committed to delivering an exceptional customer experience.

Key Responsibilities:

  • Maintain a friendly and professional demeanor
  • Welcome visitors to the office
  • Handle clerical tasks and mail management
  • Answer incoming calls, serving as the initial point of contact for customers
  • Employ effective communication skills to ensure customer satisfaction and gather necessary information during calls
  • Ensure phone calls are answered promptly, ideally by the third ring, using the designated greeting
  • Schedule technicians efficiently
  • Manage the invoicing process
  • Direct calls to the answering service at the end of the workday
  • Perform additional tasks as assigned by management
  • Be proficient with social media platforms

Additional Qualifications:

  • Clear background check
  • Ability to pass a drug screening
  • Reliable means of transportation
  • Active mobile phone
  • Valid driver's license