Receptionist

1 week ago

Knoxville, Tennessee, United States Covenant Living Full time
Receptionist Job Description

Covenant Living is seeking a skilled Receptionist to join our team. As a Receptionist, you will be the first point of contact for residents, staff, and visitors, providing a warm and welcoming experience.

Key Responsibilities:
  • Answer telephone calls in a polite and friendly manner, transferring calls as necessary and taking messages when individuals are unavailable.
  • Monitor the emergency system, direct staff to emergent situations, and call emergency personnel as required.
  • Provide information to visitors, ensuring they are directed to the appropriate individual and sign in and wear badges according to policy.
  • Maintain a clean and organized reception desk and lobby area.
  • Facilitate transportation requests, coordinate with staff, and communicate with residents and staff regarding transportation schedules.
  • Assist residents in signing up for programs and activities, collect payment, and provide information about office equipment.
  • Sell postage stamps, receive packages, sort mail, and inform residents and staff of packages to pick up.
  • Facilitate maintenance requests, input requests into the system, and communicate with staff regarding urgent or emergent situations.
  • Complete monthly charge sheets in accordance with procedure.
  • Support other departments with clerical duties as assigned by the Administrative Services Coordinator.
Requirements:
  • High school education or equivalent.
  • One year of secretarial training or clerical experience.
  • Highly organized, detail-oriented, and excellent interpersonal and communication skills in English.
  • Pleasant personality and telephone voice.
  • Ability to remain calm in emergency situations.
  • Complete confidentiality when circulating general information.
  • Knowledge of computers, including Microsoft Office Suite.
  • Interest in working with older adults.
Benefits:
  • Medical, dental, and vision insurance.
  • Employer-paid group term life and disability.
  • Paid Time Off (PTO) and six paid holidays.
  • 403(b) with a 3% employer match.
  • Fitness center use at most facilities.
  • Various voluntary benefits, including life, AD&D, tuition assistance, employee assistance program, legal services, home/auto insurance, discount purchasing program, and pet insurance.

Covenant Living and CovenantCare at Home are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, or any other characteristics protected by local laws, regulations, or ordinances.

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