Lexus Parts Sales Associate
3 days ago
Lexus Parts Sales Job Description
**Job Summary:**
We are seeking a highly skilled and customer-focused Parts Sales Associate to join our team at Toyota/Lexus of Knoxville. As a key member of our sales team, you will be responsible for providing exceptional service to our customers, assisting them in selecting the right parts, and ensuring a seamless shopping experience.
**Responsibilities:**
* Provide high-level service to internal and external customers, ensuring a positive and memorable experience.
* Assist customers in selecting required parts, providing expert knowledge and recommendations.
* Inform customers of companion part requirements and specials, ensuring they are exposed to our full product line.
* Answer phone calls, providing price quotes and other information to customers.
* Pull and fill orders from stock, ensuring timely and accurate delivery.
* Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
* Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
* Notify the service advisor and customer when special-ordered parts have been received.
* Follow up on back-ordered parts, ensuring timely delivery.
* Replenish assigned inventory daily, maintaining a clean and organized workspace.
* Assist outside sales representatives with their orders, providing exceptional support.
* Ensure all internal requests for parts are billed on service repair orders.
* Receive payment from retail customers, handling transactions efficiently.
* Issue credit for parts returned, verifying original invoices and pricing.
* Set up orders for daily shipment, delivery, or pick-up, ensuring smooth logistics.
* Maintain a professional appearance, adhering to dealership standards.
**Qualifications:**
* High School Diploma or equivalent required.
* Experience in auto parts sales preferred.
* Ability to work in a fast-paced environment, with strong organizational and time management skills.
**Benefits:**
* Insurance plans available for eligible full-time associates.
* Medical, dental, and vision insurance.
* Life insurance and disability insurance.
* Voluntary accidental and critical insurance.
* 401(k) retirement plan.
* Paid holidays and vacations for eligible associates.
* Employee discounts.
* Sick leave for eligible associates.
* Drug-free workplace.
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