Retention Manager
3 days ago
Happy Mammoth is a fast-growing natural food tech business selling across the United States, Australia, and Europe. We specialize in formulating, producing, and marketing gut, digestive, and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.
We are currently seeking an experienced Retention Manager to join our dynamic, international team of experts, where you'll play a key role in developing and implementing strategies to drive customer loyalty and long-term engagement.
Key Responsibilities:- Develop and implement retention strategies to keep customers loyal, including loyalty programs, personalized marketing, and special offers.
- Analyze customer data to understand customer behavior and identify trends to refine retention strategies.
- Manage customer engagement initiatives, such as newsletters, promotions, and events, to keep customers actively engaged with the brand.
- Gather and respond to customer feedback to address issues, enhance the customer experience, and improve products or services.
- Collaborate with marketing, paid media, and customer service teams to ensure a seamless and positive customer experience across all touchpoints.
- Track and report on retention efforts, providing regular updates to senior management and making recommendations for improvement.
- Optimize Lifetime Value (LTV) and Average Order Value (AOV) through retention initiatives.
- Develop and optimize retention-focused Key Performance Indicators (KPIs) to measure customer satisfaction, retention rates, churn, and overall success.
- 5+ years of experience as a Retention Manager or in a related role with a DTC/eComm brand.
- Direct experience in the Supplement category and/or natural health is an advantage.
- Proven track record of developing and implementing successful long-term retention strategies that align with overall business objectives.
- Proficiency in data analysis to identify trends, customer behavior, and churn risks.
- Hands-on experience with Customer Relationship Management (CRM) systems.
- Experience in creating and executing loyalty programs, customer engagement campaigns, and personalized outreach.
- Experience leading teams and collaborating with marketing, paid media, and customer service departments to enhance customer retention efforts.
- A strong and flexible salary package.
- Paid holidays.
- The flexibility of remote work from any location worldwide.
- A vibrant, inclusive, and nurturing work environment with talented colleagues from across the globe.
- The chance to contribute to the ongoing expansion of our global presence.
- Flexible working hours.
- Opportunities for professional growth and development.
- Free access to books, courses, and other resources to enhance and broaden your skill set.
- A dynamic work environment filled with diverse challenges, ensuring each day is infused with excitement and variety.
- The chance to be part of our thrilling mission to foster positive health changes for clients, guiding them towards rediscovering profoundly fulfilling lives.
CVs must be in English.
-
Retention Manager
1 month ago
Philadelphia, Pennsylvania, United States Care and Help Home Care Full timeJob Summary:The Retention Manager is responsible for developing and implementing strategies to enhance patient satisfaction, improve client retention, and foster long-term relationships with clients and their families. This position focuses on ensuring that clients receive high-quality care and support.Key Responsibilities:Build and maintain positive...
-
Retention Manager
4 weeks ago
Philadelphia, Pennsylvania, United States Happy Koala LLC Full timeJob DescriptionHappy Mammoth is a fast-growing natural food tech business selling across the United States, Australia, and Europe. We specialize in formulating, producing, and marketing gut, digestive, and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives...
-
Bilingual Staff Retention Coordinator
1 week ago
Philadelphia, Pennsylvania, United States All American Home Care LLC Full timeAbout All American Home Care LLCWe are a leading provider of homecare services dedicated to delivering exceptional care and support to our clients. Our commitment to excellence is reflected in our mission to enhance the lives of our clients and their families.Job SummaryWe are seeking a highly skilled Bilingual Retention Specialist to join our dynamic team....
-
Retention Case Coordinator
2 weeks ago
Philadelphia, Pennsylvania, United States JEVS Human Services Full timeJob SummaryWe are seeking a highly motivated and organized Retention Case Coordinator to join our team at JEVS Human Services. As a key member of our Work Ready program, you will provide employment and retention support to our participants, helping them achieve self-sufficiency and stability.This is a full-time position, 35 hours per week, with a hybrid...
-
Legal Records Manager
4 days ago
Philadelphia, Pennsylvania, United States The School District Of Philadelphia Full timeJob Title: Legal Records ManagerJob Summary:The School District of Philadelphia is seeking a highly skilled Legal Records Manager to join our team. As a key member of the Office of General Counsel, this role will be responsible for planning, coordinating, and implementing the records management system and protocols to ensure compliance with Board Policy,...
-
Risk Management Solutions Executive
2 weeks ago
Philadelphia, Pennsylvania, United States The Risk Management Association Full timeJob SummaryWe are seeking a highly skilled Risk Management Solutions Executive to join our team at The Risk Management Association. As a key member of our organization, you will be responsible for understanding the needs and priorities of key stakeholders overseeing the risk management function within financial services companies.Your primary focus will be...
-
Risk Management Solutions Executive
7 days ago
Philadelphia, Pennsylvania, United States The Risk Management Association Full timeEmpowering Financial Services LeadersThe Risk Management Association has brought together BAI and RMA to create ProSight Financial Association, a strategic combination of two non-profit organizations dedicated to serving the financial services industry.Key ResponsibilitiesMeet and exceed sales targets for new and existing clients in North America.Understand...
-
Senior Client Relationship Manager
1 week ago
Philadelphia, Pennsylvania, United States MTS Pro Services Full timeAt MTS Pro Services, we're seeking a seasoned professional to lead our client relationships and drive growth. As a key member of our team, you'll foster strong connections with our IT Managed Services clients, understanding their unique needs and delivering tailored solutions.Key Responsibilities:Cultivate strategic relationships with clients through a...
-
Case Manager
4 weeks ago
Philadelphia, Pennsylvania, United States JEVS Human Services Full timeJob SummaryJEVS Human Services is seeking a skilled Case Manager to join our Refugee Assistance Program. As a Case Manager, you will provide support services for refugee participants, develop career plans, and guide participants through the job placement process.Key ResponsibilitiesAssist participants in reaching their goals identified in a Family...
-
Automotive Service Manager
1 month ago
Philadelphia, Pennsylvania, United States Bridgestone America, Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Automotive Service Manager to join our team at Bridgestone Retail Operations. As a key member of our service department, you will be responsible for managing customer relationships, supervising technicians, and ensuring high-quality service delivery.Key ResponsibilitiesAssign and schedule work duties...
-
Enrollment Manager
3 days ago
Philadelphia, Pennsylvania, United States Archdiocese of Philadelphia Full timeJob DescriptionEnrollment ManagerHoly Innocents School seeks a highly skilled Enrollment Manager to lead the student enrollment process, from inquiries through admissions. The successful candidate will work closely with the Principal to ensure the school meets its enrollment goals.Key ResponsibilitiesDevelop and implement recruitment and retention...
-
Operations Manager
2 weeks ago
Philadelphia, Pennsylvania, United States Philly Skate Plex Full timeJob OverviewPhilly SkatePlex is seeking a skilled Operations Manager to lead our team in delivering exceptional customer experiences.As a key member of our management team, you will be responsible for ensuring the smooth operation of our entertainment center, including managing staff, maintaining a safe and clean environment, and driving customer...
-
Records Management Specialist
4 days ago
Philadelphia, Pennsylvania, United States Epiq Full timeAt Epiq, we're seeking a skilled Records Management Specialist to lead our team's workflow and assist our Supervisor as needed. This role is responsible for providing records creation, circulation, storage, tracking, transfer, and retention services defined by our clients. You'll accurately communicate with client staff and team members regarding...
-
Corporate Account Manager
4 weeks ago
Philadelphia, Pennsylvania, United States MTS Pro Services Full timeAccount Manager Job DescriptionMTS Pro Services is seeking a highly skilled Account Manager to join our Professional Services division. As an integral part of our team, you will play a key role in fostering excellent connections with our IT Managed Services clients.Key Responsibilities:Cultivate Strategic Relationships: Develop and maintain strong...
-
Account Manager
1 month ago
Philadelphia, Pennsylvania, United States Impilo Full timeRole SummaryWe are seeking an experienced Account Manager to play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an understanding of the...
-
Talent and Performance Management Executive
2 weeks ago
Philadelphia, Pennsylvania, United States Rite Aid Full timeJob SummaryWe are seeking a highly skilled and experienced Talent and Performance Management Executive to join our team at Rite Aid. This is a critical role that will play a key part in driving our organization's success by developing and implementing strategic talent management initiatives.Key ResponsibilitiesCreate and administer talent management...
-
Case Manager
4 days ago
Philadelphia, Pennsylvania, United States PHMC Full timeJob Summary:PHMC is seeking a skilled Case Manager to join our ELECT (Education Leading to Employment and Career Training) program. The successful candidate will be responsible for providing case management and academic support to eligible program participants, helping them achieve their goals and become self-sufficient.Key Responsibilities: Maintain a...
-
Case Manager
1 week ago
Philadelphia, Pennsylvania, United States PHMC Full timeJob SummaryWe are seeking a highly motivated and experienced Case Manager to join our ELECT (Education Leading to Employment and Career Training) program. The successful candidate will be responsible for providing case management and a broad array of academic and social services to eligible program participants, helping them stay in school, graduate,...
-
Operations Manager
3 weeks ago
Philadelphia, Pennsylvania, United States Philly Skate Plex Full timeJob OverviewWe are seeking a highly motivated and experienced manager to join our team at Philly SkatePlex. As a manager, you will be responsible for leading a team of staff members to provide exceptional customer service and ensure the smooth operation of our entertainment center.Key Responsibilities:Lead and motivate a team of staff members to achieve high...
-
Automotive Store Manager
1 week ago
Philadelphia, Pennsylvania, United States Midas Full timeAt Midas, we're committed to delivering exceptional service to our customers. As our Store Manager, you'll oversee business operations and store performance, ensuring safety, efficiency, and profitability. You'll promote customer satisfaction and retention, driving growth and new business opportunities.The ideal candidate has a college degree or equivalent,...