Retention Manager

3 days ago


Philadelphia, Pennsylvania, United States Happy Koala LLC Full time
Job Title: Retention Manager

Happy Mammoth is a fast-growing natural food tech business selling across the United States, Australia, and Europe. We specialize in formulating, producing, and marketing gut, digestive, and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.

We are currently seeking an experienced Retention Manager to join our dynamic, international team of experts, where you'll play a key role in developing and implementing strategies to drive customer loyalty and long-term engagement.

Key Responsibilities:
  • Develop and implement retention strategies to keep customers loyal, including loyalty programs, personalized marketing, and special offers.
  • Analyze customer data to understand customer behavior and identify trends to refine retention strategies.
  • Manage customer engagement initiatives, such as newsletters, promotions, and events, to keep customers actively engaged with the brand.
  • Gather and respond to customer feedback to address issues, enhance the customer experience, and improve products or services.
  • Collaborate with marketing, paid media, and customer service teams to ensure a seamless and positive customer experience across all touchpoints.
  • Track and report on retention efforts, providing regular updates to senior management and making recommendations for improvement.
  • Optimize Lifetime Value (LTV) and Average Order Value (AOV) through retention initiatives.
  • Develop and optimize retention-focused Key Performance Indicators (KPIs) to measure customer satisfaction, retention rates, churn, and overall success.
Requirements:
  • 5+ years of experience as a Retention Manager or in a related role with a DTC/eComm brand.
  • Direct experience in the Supplement category and/or natural health is an advantage.
  • Proven track record of developing and implementing successful long-term retention strategies that align with overall business objectives.
  • Proficiency in data analysis to identify trends, customer behavior, and churn risks.
  • Hands-on experience with Customer Relationship Management (CRM) systems.
  • Experience in creating and executing loyalty programs, customer engagement campaigns, and personalized outreach.
  • Experience leading teams and collaborating with marketing, paid media, and customer service departments to enhance customer retention efforts.
What You Will Get:
  • A strong and flexible salary package.
  • Paid holidays.
  • The flexibility of remote work from any location worldwide.
  • A vibrant, inclusive, and nurturing work environment with talented colleagues from across the globe.
  • The chance to contribute to the ongoing expansion of our global presence.
  • Flexible working hours.
  • Opportunities for professional growth and development.
  • Free access to books, courses, and other resources to enhance and broaden your skill set.
  • A dynamic work environment filled with diverse challenges, ensuring each day is infused with excitement and variety.
  • The chance to be part of our thrilling mission to foster positive health changes for clients, guiding them towards rediscovering profoundly fulfilling lives.

CVs must be in English.


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