Retention Manager

2 weeks ago

Philadelphia, Pennsylvania, United States Happy Koala LLC Full time
Job Description

Happy Mammoth is a fast-growing natural food tech business selling across the United States, Australia, and Europe. We specialize in formulating, producing, and marketing gut, digestive, and microbiome health foods and natural supplements, designed to help our clients make long-lasting positive health changes and start living very full lives again.

We are currently seeking an experienced Retention Manager to join our dynamic, international team of experts, where you'll play a key role in developing and implementing strategies to drive customer loyalty and long-term engagement.

Key Responsibilities
  • Develop and implement retention strategies to keep customers loyal, including loyalty programs, personalized marketing, and special offers.
  • Analyze customer data to understand customer behavior and identify trends to refine strategies.
  • Manage customer engagement initiatives, such as newsletters, promotions, and events, to keep customers actively engaged with the brand.
  • Gather and respond to customer feedback to address issues, enhance the customer experience, and improve products or services.
  • Collaborate with marketing, paid media, and customer service teams to ensure a seamless and positive customer experience across all touchpoints.
  • Track and report on retention efforts, providing regular updates to senior management, and making recommendations for improvement.
  • Optimize LTV and AOV through retention initiatives.
  • Develop and optimize retention-focused KPIs to measure customer satisfaction, retention rates, churn, and overall success.
Requirements
  • 5+ years of experience as a Retention Manager or in a related role with a DTC/eComm brand.
  • Direct experience in the Supplement category and/or natural health is an advantage.
  • Proven track record of developing and implementing successful long-term retention strategies that align with overall business objectives.
  • Proficiency in data analysis to identify trends, customer behavior, and churn risks.
  • Hands-on experience with Customer Relationship Management (CRM) systems.
  • Experience in creating and executing loyalty programs, customer engagement campaigns, and personalized outreach.
  • Experience leading teams and collaborating with marketing, paid media, and customer service departments to enhance customer retention efforts.
What You Will Get
  • A strong and flexible salary package.
  • Paid holidays.
  • The flexibility of remote work from any location worldwide, whether it's your home, a co-working space, or a cafe.
  • A vibrant, inclusive, and nurturing work environment with talented colleagues from across the globe.
  • The chance to contribute to the ongoing expansion of our global presence.
  • Flexible working hours.
  • Opportunities for professional growth and development.
  • Free access to books, courses, and other resources to enhance and broaden your skill set.
  • A dynamic work environment filled with diverse challenges, ensuring each day is infused with excitement and variety.
  • The chance to be part of our thrilling and number one mission to foster positive health changes for clients, guiding them towards rediscovering profoundly fulfilling lives.

  • Retention Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States Care and Help Home Care Full time

    Job Summary:The Retention Manager is responsible for developing and implementing strategies to enhance patient satisfaction, improve client retention, and foster long-term relationships with clients and their families. This position focuses on ensuring that clients receive high-quality care and support.Key Responsibilities:Build and maintain positive...

  • Retention Specialist

    2 weeks ago

    Philadelphia, Pennsylvania, United States Happy Koala LLC Full time

    Job Title: Retention ManagerWe are seeking an experienced Retention Manager to join our dynamic team at Happy Mammoth, a fast-growing natural food tech business. As a key member of our international team, you will play a crucial role in developing and implementing strategies to drive customer loyalty and long-term engagement.Key Responsibilities:Develop and...

  • Senior Retention Marketing Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States Printfresh LLC Full time

    {"h1": "Senior Retention Marketing Manager", "p": "At Printfresh LLC, we're seeking a Senior Retention Marketing Manager to join our team. As a key member of our marketing department, you will be responsible for developing and executing strategies to increase repeat purchases, maximize customer lifetime value, and improve the customer experience to drive...

  • Retention Manager

    4 weeks ago

    Philadelphia, Pennsylvania, United States Care and Help Home Care Full time

    Job Summary:The Client Experience Specialist develops and implements strategies to enhance patient satisfaction, improve client retention, and foster long-term relationships with clients and their families. This position focuses on ensuring that clients receive high-quality care and support.Key Responsibilities:Build and maintain positive relationships with...

  • Multilingual Staff Retention Specialist

    1 month ago

    Philadelphia, Pennsylvania, United States All American Home Care LLC Full time

    About All American Home Care LLCWe are a leading provider of homecare services dedicated to delivering exceptional care and support to our clients. Our mission is to enhance the lives of our clients by fostering a positive and inclusive work environment.Job Summary:The Bilingual Retention Specialist will play a key role in our agency, focusing on the...

  • Automotive Service Manager

    1 month ago

    Philadelphia, Pennsylvania, United States Bridgestone America, Inc. Full time

    **Job Summary**We are seeking a highly skilled Automotive Service Manager to join our team at Bridgestone America, Inc. As a key member of our service department, you will be responsible for managing customer relationships, supervising technicians, and ensuring exceptional service delivery.**Key Responsibilities**Assign and schedule work duties to auto...

  • Case Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States JEVS Human Services Full time

    Job SummaryJEVS Human Services is seeking a skilled Case Manager to join our Refugee Assistance Program. As a Case Manager, you will provide support services for refugee participants, develop career plans, and guide participants through the job placement process.Key ResponsibilitiesAssist participants in reaching their goals identified in a Family...

  • Automotive Service Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States Bridgestone America, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Automotive Service Manager to join our team at Bridgestone Retail Operations. As a key member of our service department, you will be responsible for managing customer relationships, supervising technicians, and ensuring high-quality service delivery.Key ResponsibilitiesAssign and schedule work duties...

  • Corporate Account Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States MTS Pro Services Full time

    Account Manager Job DescriptionMTS Pro Services is seeking a highly skilled Account Manager to join our Professional Services division. As an integral part of our team, you will play a key role in fostering excellent connections with our IT Managed Services clients.Key Responsibilities:Cultivate Strategic Relationships: Develop and maintain strong...

  • Account Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Impilo Full time

    Role SummaryWe are seeking an experienced Account Manager to play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an understanding of the...

  • Automotive Service Manager

    4 weeks ago

    Philadelphia, Pennsylvania, United States Bridgestonetire Full time

    **Job Summary**We are seeking an experienced Automotive Service Manager to lead our team of technicians and provide exceptional customer service. As a key member of our Bridgestone Retail Operations team, you will be responsible for managing customer relationships, supervising technicians, and ensuring high-quality service standards.**Key...

  • Operations Manager

    5 days ago

    Philadelphia, Pennsylvania, United States Philly Skate Plex Full time

    Job OverviewWe are seeking a highly motivated and experienced manager to join our team at Philly SkatePlex. As a manager, you will be responsible for leading a team of staff members to provide exceptional customer service and ensure the smooth operation of our entertainment center.Key Responsibilities:Lead and motivate a team of staff members to achieve high...

  • General Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States Medly Pharmacy Full time

    General ManagerMedly Pharmacy is seeking a highly skilled General Manager to lead our retail operations in Pennsylvania and New Jersey. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational excellence across multiple locations.Key Responsibilities:Team...

  • General Manager

    2 weeks ago

    Philadelphia, Pennsylvania, United States Medly Pharmacy Full time

    General Manager - Retail PharmacyMedly Pharmacy is seeking a highly skilled and experienced General Manager to lead our retail pharmacy operations in New Jersey, Pennsylvania, and Illinois. As a key member of our leadership team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring operational excellence across...

  • Implementation Manager

    1 week ago

    Philadelphia, Pennsylvania, United States LearnUpon Limited Full time

    Job Title: Implementation ManagerWe are seeking an experienced Implementation Manager to join our team at LearnUpon Limited. As an Implementation Manager, you will be responsible for leading our Implementation Consultants in delivering exceptional customer experiences and driving successful implementation outcomes.Key Responsibilities:Manage and mentor a...

  • Risk Management Solutions Executive

    6 hours ago

    Philadelphia, Pennsylvania, United States The Risk Management Association Full time

    Empowering Financial Services LeadersAt ProSight Financial Association, we're committed to strengthening and advancing the financial services industry. Our strategic combination of RMA's expertise in risk management and BAI's knowledge in retail banking and regulatory compliance enables us to provide unparalleled solutions for financial services leaders.Job...

  • Restaurant Operations Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Amada- Philadelphia, PA Full time

    OPPORTUNITY ALERT Are you a seasoned restaurant professional looking to take your career to the next level? We're seeking a talented Restaurant Manager to join our team at Amada- Philadelphia, PA. **About the Role** As a Restaurant Manager at Amada, you'll work closely with our General Managers to deliver exceptional hospitality experiences and develop...

  • Events Operations Manager

    3 weeks ago

    Philadelphia, Pennsylvania, United States Oak View Group Full time

    Oak View GroupOak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our comprehensive solution set includes a portfolio of world-class owned venues and a client roster that encompasses the most influential and highest-attended arenas, convention centers, music festivals, performing...

  • Relationship Manager

    1 week ago

    Philadelphia, Pennsylvania, United States Pinnacle Infotech Inc Full time

    Job DescriptionPinnacle Infotech Inc is seeking a skilled Relationship Manager to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and retention.Key ResponsibilitiesOnboarding and Support: Welcome new clients to Pinnacle Infotech Inc,...

  • Construction Management Professional

    4 weeks ago

    Philadelphia, Pennsylvania, United States JEVS Human Services Full time

    Job OpportunityJEVS Human Services is seeking a qualified individual to fill the role of Construction Management Instructor at Orleans Technical College.Job SummaryThe successful candidate will be responsible for teaching project management, project control, materials and methods, safety, and surveying, & blueprint reading to students at Orleans Technical...