Sales Coordinator

1 day ago


Tucson, Arizona, United States Atrium Hospitality Full time
Job Title: Sales Coordinator

At Atrium Hospitality, we are seeking a highly organized and detail-oriented Sales Coordinator to join our team. As a Sales Coordinator, you will provide administrative support to our sales and event managers, enabling them to focus on revenue-generating activities.

Key Responsibilities:
  • Greet visitors and answer phone calls, including customer and brand call center reservations, as well as general hotel inquiries.
  • Intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files, and prepare correspondence.
  • Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers.
  • Maintain communication with group customers regarding the status of their group room block, including entering rooming lists, monitoring pick-up status, reporting status of current pick-up, providing cutoff date alerts, and making individual rooming list reservation changes.
  • Assist property managers with sales duties as needed, including initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
  • Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.
  • Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols.
  • Assist Catering & Events Manager (CEM) with reservation requests and building group master accounts in the brand system, as needed.
  • Upload and maintain the group files within the sales system for all group bookings at the property level, ensuring signed agreements are uploaded when all bookings are turned to definite bookings.
  • Maintain inventory and create printed and electronic collateral, including coupons, flyers, and branded sales and marketing pieces.
  • Unless the hotel is supported by a third-party social media company, maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels, responding to all comments and reviews on social.
  • Participate in Sales Department meetings.
  • Provide additional administrative assistance as directed.
Requirements:
  • Minimum one (1) year of experience in customer service or clerical experience.
  • Preferred prior experience in hotel sales office experience, particularly working in a fast-paced environment.
  • High School diploma or equivalent.
  • Preferred Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
  • Proficient in Microsoft Office.
  • Experience with Sales System (Delphi.fdc or CI/TY) and the brand's PMS (OnQ, Opera, etc.) preferred.
Benefits:
  • Competitive compensation plan.
  • Daily Pay.
  • Significant Travel Discounts on Marriott and/or Hilton properties.
  • 401k Plans.
  • Medical Insurance.
  • Other property-specific benefits.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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