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Administrative Coordinator

2 months ago

Boca Raton, Florida, United States Fernanda Macedo - State Farm Agent Full time
Job Overview

ROLE SUMMARY:
As an Office Operations Specialist at Fernanda Macedo - State Farm Agent, you play a crucial role in enabling our agency to consistently meet its objectives. Your efforts are vital in fostering a productive environment by implementing and upholding office procedures, ensuring that our clients receive exceptional service experiences.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer support, addressing inquiries related to insurance options, eligibility, policy modifications, claims, and billing.
  • Utilize a customer-centric approach to educate clients about various insurance products through a needs-based assessment.
  • Maintain a well-organized office space that is equipped to meet customer demands and effectively promote relevant services.

REQUIRED QUALIFICATIONS:

  • Strong communication abilities, encompassing written, verbal, and listening skills.
  • Exceptional organizational skills and attention to detail.
  • Prior experience in sales is essential.
  • Proactive approach to problem-solving.
  • Ability to thrive in a collaborative team setting.
  • Familiarity with Windows-based applications.
  • Capacity to coordinate and work alongside others to achieve agency objectives.
  • Ability to excel in a dynamic work environment.
  • Current Property and Casualty License or the ability to obtain it before starting.
  • Willingness to acquire a Life and Health License.

EMPLOYEE BENEFITS:

  • Group Life Insurance Coverage
  • Competitive salary with commission and bonus opportunities
  • Health insurance options
  • Paid time off for vacations and personal/sick days
  • Flexible working hours
  • Opportunities for professional growth and advancement within the agency
  • Hiring incentive