Front Office Coordinator

1 week ago


Little Falls, Minnesota, United States AmericInn Full time

Benefits:
Paid time off

Flexible Schedule

Positive Work Environment

Competitive Salary

Opportunities for Career Growth

Job Overview:


We are looking for a skilled Front Desk Supervisor to become a part of our team. In this role, you will oversee a group of Front Desk Associates, ensuring that every visitor receives outstanding service.

Your responsibilities will include onboarding new team members, managing staff schedules, and addressing basic disciplinary matters. The ideal candidate will possess a solid background in customer service and leadership, complemented by a friendly demeanor.

Key Responsibilities:
1. Develop and execute both short-term and long-term objectives for the organization and front desk personnel.

2. Manage scheduling and time-off requests for front desk staff.

3. Establish a service benchmark and lead by example, delivering exceptional customer service to all visitors.

4. Oversee the training of new and current staff members to ensure clarity in expectations.

5. Collaborate with the team to provide the highest standard of customer service.

6. Work with staff and the community to foster partnerships and organize events.

Qualifications:
Previous experience in a supervisory role is preferred.

Experience in customer service is essential.

Strong communication and interpersonal abilities.

Exceptional customer service skills.

Attention to detail is crucial.

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