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Guest Experience Associate

2 months ago

Arlington, Virginia, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Experience Specialist to join our team at Residence Inn Arlington Capital View. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and supported throughout their stay.

Your role will involve processing operational needs, addressing guest requests, completing reports, and delivering quality meals. You will also be empowered to move about your space and take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset.

To succeed in this role, you will need to be able to work independently and as part of a team, with a strong focus on creating a safe work environment and upholding quality standards. You will also need to be able to communicate effectively with guests and colleagues, and be able to lift, carry, and move objects weighing up to 25 pounds.

Responsibilities
  • Deliver exceptional guest experiences and ensure that guests feel welcome and supported throughout their stay
  • Process operational needs and address guest requests in a timely and efficient manner
  • Complete reports and maintain accurate records
  • Deliver quality meals and provide excellent customer service
  • Take ownership of the guest experience in the main areas of the hotel with a "guest first" mindset
  • Work independently and as part of a team to achieve goals and objectives
  • Communicate effectively with guests and colleagues
  • Lift, carry, and move objects weighing up to 25 pounds
Requirements
  • High school diploma or equivalent required
  • No related work experience required
  • No supervisory experience required
  • Ability to lift, carry, and move objects weighing up to 25 pounds
  • Ability to work independently and as part of a team
  • Excellent communication and customer service skills

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.