Assistant General Manager Specialist for Select Brands

1 day ago


Honolulu, Hawaii, United States Marriott Full time
Job Summary

We are seeking an experienced Assistant General Manager to join our team at Marriott International. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day operations of our hotels, while also driving revenue growth and improving guest satisfaction.

Key Responsibilities
  • Assume the role of Assistant General Manager at assigned hotels, overseeing all hotel departments and ensuring compliance with Brand Standards and Regional Manager directives.
  • Have a working knowledge of assigned hotels' operating, financial, and sales and marketing procedures and goals, and complete all Assistant General Manager or Department Manager duties at the given hotel.
  • Ensure compliance with Quality Assurance (QA) at assigned hotels, perform QA self-audits, and be a Brand Champion, supporting all Brand and Regional initiatives with active participation.
  • Conduct region/area-wide training for new initiatives and current Brand Standards for Operations Managers, and participate and support the Region's Specialist Team initiatives.
  • Have working knowledge of the CYRB, the Bistro, and be able to manage daily operations of a CYRB hotel, as well as working knowledge of all CRST hotels' current promotion and program offerings.
Requirements
  • Guest Relations: Provide a model behavior for guest service at the given hotel, extend professional courtesy to all guests, and respond to all guest service issues and inquiries in a professional timely manner.
  • Associate Relations: Support or create Associate Satisfaction goals of the hotel by monitoring compliance of the hotel's action steps, conduct Associate Satisfaction, and support or implement the Get On Board and New Associate training process.
  • Financial and Administrative Responsibilities: Review or create the given hotel's financial reports, support current or create financial action steps to achieve the hotel's goals, and complete or review the given hotel's Period End Critique document.
  • Sales and Marketing Responsibilities: Represent the assigned hotel in Cluster Revenue and Sales and Marketing meetings, review and support the given hotel's major accounts and current Sales and Marketing action plan, and monitor daily sales strategy.
Benefits

As a Marriott International employee, you will be eligible for a comprehensive benefits package, including medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We believe in non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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